McKenzie Solms
Dodgeville
Summary
Results-oriented banking professional skilled in managing customer transactions and enhancing service efficiency. Adept at building rapport with clients, leading to increased loyalty and successful cross-selling of financial products. Strong team collaborator who leverages effective communication and adaptability to boost overall branch performance.
Overview
10
10
years of professional experience
Work History
Personal Banker /Location Manager
The Peoples Community Bank
Barneveld
10.2024 - Current
- Assisted customers with account openings and service inquiries.
- Educated clients on banking products and services available.
- Managed customer transactions, ensuring accuracy and efficiency.
- Collaborated with team members to enhance customer experience.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Cross-sold banking products such as credit cards, loans and investments.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
City Letter Carrier
USPS
Dodgeville
12.2023 - 10.2024
- Adept at sorting mail, resolving customer issues, and maintaining accurate records.
- Collected and processed mail and packages from customers to maintain service standards.
- Adapted to a constantly changing schedule to ensure timely mail delivery.
- Assisted other offices during staffing shortages to ensure uninterrupted service.
- Performed tasks in various indoor and outdoor environments throughout the year.
Kennel Assistant
Iowa County Humane Society
Dodgeville
03.2023 - 10.2023
- Maintained safe and clean kennel environment by thoroughly cleaning cages, runs, floors, and walls, promoting hygiene and safety for animals.
- Applied knowledge of canine behavior to handle various breeds safely, enhancing safety for both animals and staff.
- Provided daily care for cats and dogs, ensuring proper feeding, grooming, bathing, and medication administration to maintain health and well-being.
Forestry Technician
United States Forest Service
John Day
06.2016 - 08.2022
- Suppressed and managed wild land fires, ensuring safety of personnel and minimizing damage to natural resources.
- Assisted firefighting crews in wildfire prevention and response, contributing to successful containment efforts.
- Led team in executing daily operational activities and ensuring workflow efficiency.
- Trained and mentored new squad members on safety protocols and best practices.
- Performed equipment diagnostics to recommend corrective actions for operational problems.
- Documented service and installation actions to maintain accurate records for operational compliance and efficiency.
Education
Associate - General Studies
Lane Community College
Eugene06-2019
Skills
- Sales strategies
- Customer Service
- Management
- Leadership Skills
- Communication Skills
- Time Management
- Adaptability
- Team collaboration
- Critical Thinking
- Fast Learner
Timeline
Personal Banker /Location Manager
The Peoples Community Bank
10.2024 - Current
City Letter Carrier
USPS
12.2023 - 10.2024
Kennel Assistant
Iowa County Humane Society
03.2023 - 10.2023
Forestry Technician
United States Forest Service
06.2016 - 08.2022
Associate - General Studies
Lane Community College