McKenzie Stoker

• Originated, reviewed, processed, closed and administered customer loan proposals.
• Submitted loan applications to underwriter for verification and recommendations.
• Successfully closed average of 50 loans per month.
• Recommended loan approvals and denials based on customer loan application reviews.
• Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
• Explained very technical financial information to applicants in easy to understand language
• Strong ability to sell loan coverages/warranties and cross sell additional products.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details..
• Exceeded goals through effective task prioritization and great work ethic
• Educated customers on use of banking website and mobile apps
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
• Processed customer transactions promptly, minimizing wait times

• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Processed customer transactions promptly, minimizing wait times
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
• Maintained friendly and professional customer interactions
• Executed wire transfers, stop payments and account transfers

• Worked with A team and individually to maintain city parks by mowing them and the city cemetery, removing trash, planting local flower beds.

Sales associate/team member for western wear.