SANOVIA LEWIS
Business Management
Waldorf,MD
Summary
Attentive Loan Specialist with background in assessing credit history data and finding appropriate solutions perfect for customer needs. Ready for new position where loan evaluation background can be best utilized. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Business Management student seeking internship in Human Resource to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
16
16
years of professional experience
Work History
Consumer Loan Specialist
OneMain Financial
Riverdale Park, MD
08.2021 - Current
- Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
- Submitted loan applications to underwriter for verification and recommendations.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Performed daily maintenance of loan applicant database.
- Delivered high levels of customer service to facilitate smooth processes.
Divisional Training Manager
Purpose Financial
Arlington, VA
10.2011 - 09.2020
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Presented training information via role playing, simulations and team exercises.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Oversaw training courses and promotional paths for professionals and leaders.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Mentored team members to succeed and advance within department and company.
Customer Service Representative
DriveTime Used Cars
VIRGINIA BEACH, VA
09.2007 - 12.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Made outbound calls to obtain account information.
Education
BBA - Human Resources Management
Strayer University
Washington, DC03.2025
Skills
- Knowledge of VA Loan Process
- Experian Credinomics
- Debt and Credit Management
- Equifax Application Engine
- Customer Service-Focused
- Collections Proficiency
- Loan Processing Coordination
- Income Evaluation
- Problem Solving
- Credit History Review
- Financial History Analysis
- Payment Schedule Computation
- Attention to Detail
- Creditworthiness Determination
- Problem-Solving
- MS Office Guru
- Excellent Time Management
- Corporate Financial Statements
- LexisNexis Software
- Customer Relations
- Application Review
- Loan File Maintenance
- Excellent Communicator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Consumer Loan Specialist
OneMain Financial
08.2021 - Current
Divisional Training Manager
Purpose Financial
10.2011 - 09.2020
Customer Service Representative
DriveTime Used Cars
09.2007 - 12.2010
BBA - Human Resources Management
Strayer University
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