Tinique Mackey
Griffin,GA
Summary
Versatile and results driven professional with 12 years of experience managing high-value government accounts and extensive expertise in personal loan sales. Skilled in client relationship management, financial needs assessments, credit analysis and regulatory compliance. Proven ability to meet and exceed sales targets, manage complex accounts, and deliver exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Loan Sales Specialist
OneMain Financial
09.2024 - Current
- Consulted with clients to assess financial needs and recommend personal loan products tailored to their income, credit profile and goals.
- Managed the full sales cycle-including lead follow-up, application processing, and closing-consistently meeting or exceeding monthly loan targets.
- Educate customers on interest rates, repayment terms, and qualification requirements to ensure clear understanding and confident decision making.
- Perform credit reviews, verified documentation, and ensure compliance with company policies and state/federal lending regulations.
- Utilize CRM software to track leads, prepare quotes and document customer innteractions for accurate reporting.
Customer Care Representative-Enterprise Accounts
MSC Industrial Supply
01.2012 - 07.2024
- Managed high-value government accounts including Lockheed Martin and other federal/municipal agencies, ensuring accurate order processing, timely fulfillment, and exceptional customer support.
- Served as the primary point of contact for procurements teams, handling complex inquiries, quotes, contract pricing, and product sourcing across thousands of industrials SKU's.
- Resolved service issues quickly and professionally by coordinating with logistics, warehouse, and vendor teams to maintain on-time delivery and contract compliance.
- Built long-term client relationships through proactive communication, needs assessments, and ongoing account monitoring to ensure customer customer satisfaction and retention.
- Utilized CRM and ERP systems to manage account activity, track service request and document important customer interactions for reporting and performance analysis.
Education
Business Administration And Management
Strayer University
Morrow, GASkills
- Loan Origination
- Financial Needs Assessment
- Document Verification
- Regulatory Compliance
- Government Account Management
- Contract Compliance
- Cross-Selling & Upselling
- Relationship Building
- Time Management
- Team Collaboration
- CRM Software
Certification
- Notary Public (GA) since 2023 Active
- Resident Agent Georgia Department of Insurance, License # 21303924 Active
Timeline
Personal Loan Sales Specialist
OneMain Financial
09.2024 - Current
Customer Care Representative-Enterprise Accounts
MSC Industrial Supply
01.2012 - 07.2024
Business Administration And Management
Strayer University