MCKENZIE THOMAS-WALTERS
Tampa,FL
Summary
Hospitality leader with a strong record of driving revenue growth and optimizing labor in high-volume settings. Achieved $800k in annual sales growth, reduced labor costs from 35% to 24%, and improved staff retention by 80%. Expertise in full P&L ownership, payroll management, HR leadership, and operational execution to enhance guest experience and profitability.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Yuengling Draft Haus & Kitchen
Tampa, FL
10.2024 - Current
- Drive revenue growth initiatives contributing to $800K increase in annual sales
- Reduced labor costs from 35% to 24% through strategic scheduling and efficiency improvements
- Increased staff retention by 80%, stabilizing operations and lowering turnover costs
- Oversaw financial reporting and forecasting, ensuring accurate day-to-day operational execution
- Led full FOH operations, enhancing team performance through effective scheduling, payroll management, and HR practices
Head Bartender
Jackson's Bistro
Tampa, FL
07.2024 - 05.2025
- Developed and implemented seasonal cocktail menus aligned with guest trends and brand identity
- Operated high-volume craft cocktail bar, consistently executing under pressure to maintain service quality
- Implemented strategic happy hour programming to drive sales and increase revenue during off-peak hours
- Managed inventory, ordering, and batching processes to enhance operational efficiency and consistency
Bar Manager
Warhorse Whiskey Bar
Tallahassee, FL
03.2022 - 05.2024
- Managed bar operations, overseeing inventory control, ordering, and cost management to ensure smooth daily functioning
- Increased sales by training staff on upselling strategies and enhancing product knowledge
- Managed daily bar operations and ensured smooth service flow.
- Trained staff on cocktail preparation and drink presentation techniques.
- Maintained inventory levels and ordered supplies as needed.
Bar Manager / Head Bartender
The Edison
Tallahassee, FL
05.2020 - 06.2022
- Developed bar program, trained staff, and executed service standards to enhance guest experience
- Increased beverage revenue through strategic pairings and improved guest interactions
Education
B.S. - Environmental Science
Florida State University
Skills
- P&L Ownership
- Revenue Growth
- Labor Optimization
- Team Leadership
- Payroll & HR Administration
- Inventory Control
- Guest Experience Strategy
- Operational Execution
Timeline
Assistant General Manager
Yuengling Draft Haus & Kitchen
10.2024 - Current
Head Bartender
Jackson's Bistro
07.2024 - 05.2025
Bar Manager
Warhorse Whiskey Bar
03.2022 - 05.2024
Bar Manager / Head Bartender
The Edison
05.2020 - 06.2022
B.S. - Environmental Science
Florida State University