Mckenzie Winburn
La Grande,OR
Summary
Proven leader and skilled communicator, adept in customer service and health safety compliance. At Shortstop Xtreme, I spearheaded initiatives to enhance customer satisfaction and enforce food safety, significantly improving repeat business. My background also includes critical roles in emergency response and youth recreation, demonstrating exceptional relationship-building and organizational skills.
Overview
11
11
years of professional experience
Work History
Barista Manager/Cook
Shortstop Xtreme
04.2019 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
Wildland Firefighter
Eagle Cap Contracting
04.2020 - 12.2024
- Enhanced wildfire containment by coordinating and executing strategic fireline construction.
- Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Maintained readiness for rapid response by ensuring timely completion of required training certifications and qualifications updates.
Recreation Leader
La Grande Parks and Recreation
06.2014 - 03.2018
- Developed positive and productive relationships with kids, parents and staff.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Supervised groups of up to 20 children under age 14 from arrival through departure at end of day.
Education
High School Diploma -
La Grande High School
La Grande, OR06-2018
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Verbal and written communication
Timeline
Wildland Firefighter
Eagle Cap Contracting
04.2020 - 12.2024
Barista Manager/Cook
Shortstop Xtreme
04.2019 - Current
Recreation Leader
La Grande Parks and Recreation
06.2014 - 03.2018
High School Diploma -
La Grande High School
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