Overview
Work History
Timeline
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McKenzie Zappia

Champaign,IL

Overview

12
12
years of professional experience

Work History

Supervisor, Donor Services

ImpactLife
Urbana, IL
03.2015 - Current
  • Phlebotomist for 12 years, 8.5 years has been with ImpactLife.
  • Trained in Therapeutic phlebotomies.
  • Has been cross trained in Trima and Alyx apheresis.
  • Trained in Rees temp monitoring.
  • Promoted to fixed site supervisor spring of 2017 with Danville added later that same year.
  • Has been active in Error Management since 2017. which has involved coding, approving, and also helping develop other supervisors in EM.
  • Has been trained in how to handle Donor Concerns, approvals of Donor Concerns and also helping develop others in handling DCs.
  • Has successfully led off-cycle hiring of new hires
  • Has facilitated training of 10+ volunteers since becoming supervisor.
  • Has also conducted off-cycle Alyx training during COVID. Had at least 4 class ranging from 1-3 staff in each class.
  • Helped facilitate apheresis phoning training with not only in Urbana/ Danville but also with the St. Louis and Fairview Heights apheresis teams.
  • Has been involved in interview process of new hires and internal applicants. Has scribed for interviews and also has conducted interviews with candidates.
  • Has supervised a team of 14 employees in daily operations.
  • Has conducted employee yearly evaluation, kept track of monthly employee performance and attendance.
  • Has been involved with staff coaching of my direct reports.
  • Currently does the weekly ordering of supplies for the Eastern area.
  • Has experience with weekly schedule reviews.
  • Worked with Manager on schedule mapping. i.e staffing management.
  • Has worked with Manager on donor bed schedules in Urbana and Danville.
  • Has aided in finding coverage for mobiles and centers when there are call offs. Has knowledge of how taking call offs work as well and has aided with this as well.
  • Monitors center staffs progress with goals in apheresis.
  • Aided with getting Danville's Apheresis program started.

Phlebotomist

Memorial Medical Center
Springfield, IL
06.2012 - 03.2015
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Provided assistance to clinical staff during patient visits.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Prepared specimens for transport to external laboratories.
  • Precepted new phlebotomists.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.

Timeline

Supervisor, Donor Services

ImpactLife
03.2015 - Current

Phlebotomist

Memorial Medical Center
06.2012 - 03.2015

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McKenzie Zappia