Claudia Robertson
Donor Services Training Supervisor
New Braunfels,TX
Summary
Proficient Donor Services Training Supervisor with 18 years of blood collection experience. Enthusiastic about contributing to successful training programs, staff development and achievement of company goals. Knowledgeable about coordinating schedules and program implementation. Effective at getting new employees up to speed quickly and with a full understanding of company policies, procedures and standards. Excellent communication and planning abilities with a forward-thinking approach.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
1
1
Language
Work History
Donor Services Training Supervisor
BioBridge Global
San Antonio, United States
08.2018 - Current
- Evaluated success of training programs, recommended improvements to upper management to enhance effectiveness and cost. Implemented recommendations and saved $27,072 yearly.
- Assessed new employee skills/strengths to provide customized training and integrated technology resources into courses to diversify instruction
- Selected/wrote appropriate curriculum for courses related to Donor Care Specialist role.
- Collaborated with company leaders and department managers to determine training needs. Meeting needs improved collections by 4%
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion. Created process to remove non compliant staff from role.
- Compiled training handbooks and course materials for Donor Registration, Donor Screening, Donor Phlebotomy, QC and Transport of blood products.
- Maintained competency in blood collection procedures
Donor Services Training Specialist
BioBridge Global/LifeSource Blood Services
San Antonio/Rosemont, TX/IL
10.2007 - 08.2018
- Conducted interactive presentations to internal/external customers, partners and executive leadership.
- Selected curriculum for specific course topics and maintained material updates in accordance with AABB standards and FDA regulations.
- Trained employees on latest policies, procedures and compliance standards.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Conducted staff trainings with emphasis on Donor Registration, Donor Screening, Donor Phlebotomy, and Quality Control.
- Performed annual competency assessments and remediation
- Deployed training programs for staff development.
- Maintained competency in blood collection procedures
Donor Care Specialist
Lifesource Blood Service
Rosemont, IL
09.2003 - 11.2007
- Determined eligibility of prospective donors based upon evaluation of health history and physical findings in accordance with Standard Operating Procedures.
- Provided care and education during donation process for donors to improve comfort with procedures such as phlebotomy.
- Managed donor complications arising from donation process.
- Recruited and converted donors for automated procedures.
- Collected automated blood products using appropriate collection materials.
- Completed proper sanitation and cleaning of equipment and work areas between donors.
- Packaged and shipped blood products to central lab.
- Reviewed donor records for accuracy and completeness.
- Performed precise calibrations and preventative maintenance on equipment
- Worked well with co-workers, supervisors and manager to accomplish donation objectives.
Education
Phlebotomy/Lab Technician Certification - Healthcare
Olive-Harvey College
Chicago, IL 01.2003 - 09.2003
Skills
Compliance understanding
Policy/SOP updates
Donor Eligibility
Blood Collection Subject Matter Expert
Staff development plans
Leadership training
Adult learning theories
Training and Development
Certification
Clinical Research Study (CGP)Training - 2013
Timeline
Donor Services Training Supervisor
BioBridge Global
08.2018 - Current
Donor Services Training Specialist
BioBridge Global/LifeSource Blood Services
10.2007 - 08.2018
Donor Care Specialist
Lifesource Blood Service
09.2003 - 11.2007
Phlebotomy/Lab Technician Certification - Healthcare
Olive-Harvey College
01.2003 - 09.2003