Cassie Delling
Oklahoma City,OK
Summary
Accomplished Training Supervisor with 14 years of experience in project management and team onboarding, demonstrating a strong grasp of company policies and standards. Known for exceptional communication and planning skills that enhance operational efficiency and compliance. A forward-thinking approach drives continuous improvement in training processes.
Overview
23
23
years of professional experience
Work History
Me+ Support Team Supervisor/Training Supervisor
Convatec
Oklahoma City, OK
11.2014 - Current
- Leading up to 11 direct reports daily while also managing multiple teams in the absence of their leadership
- Develop, refine and manage onboarding processes for Support and Sales teams.
- Assess training program outcomes to identify areas for enhancement.
- Design curriculum tailored to meet the needs of Support, Sales, Nurse and Ostomysecrets teams.
- Develop and implement a comprehensive Train the Trainer program.
- Execute various campaigns to generate sales leads and boost revenue.
- Ostomy apparel sales through Ostomysecrets
- Key contributor in product knowledge
- Facilitate goal achievement through structured objective setting and targeted coaching.
- Deescalating consumer calls in order to have consumer retention and keep a well-established company/consumer relationship
- Providing consumers care and support with their ostomy recovery
- Handle worldwide email correspondence, clarified queries, delivered samples and highlighted quality problems.
- Engage in me+ training sessions to onboard new field sales hires.
- Recently launched a new Care Team Sale/Support Pilot for an enhanced consumer experience
Cosmetologist
Self
Bethany, Oklahoma
12.2001 - Current
- Helping clients achieve desired looks for routine wear and special events by crafting ideal hair and makeup strategies
- Researching latest trends in hair and makeup to stay updated on color, style and technique
- Bookkeeping and managing own business
- Up-Selling products and services
Optometry Assistant
Eye Care Associates Of Bethany
Bethany, Oklahoma
05.2014 - 10.2014
- Optical sales
- Pre-screening patients' vision
- Data entry of all appointments, electronic records, insurance, diagnosis, and prescriptions
Shiftleader/Corporate Trainer
Charleston's
Oklahoma City, OK
11.2009 - 05.2014
- Creating training programs and instructional materials to further educate servers, bartenders, hostesses and managers
- Coaching new managers on store procedures, policies and guest service
- Upselling featured items to increase personal and company sales goals
- Managing 12-18 team members at a time, holding them accountable to company/guest standards
- Training of all new hires, including management team
- Assisting management in most aspects of the business to aide in smooth operation
Education
Licensed Cosmetologist - Cosmetology
CC's Cosmetology College
Oklahoma City, OK12.2001
Skills
- Training course oversight
- Compliance understanding
- Trainee evaluations
- Operations Support
- Statistical reporting
- Recruitment/staffing
- Employee coaching
- Performance management systems
- Change management
- Training programs development
- Mentoring
- Communication skills
- Quality Assurance
- Teambuilding
- Customer Service
- Overcoming Objections
- Critical Thinking
Timeline
Me+ Support Team Supervisor/Training Supervisor
Convatec
11.2014 - Current
Optometry Assistant
Eye Care Associates Of Bethany
05.2014 - 10.2014
Shiftleader/Corporate Trainer
Charleston's
11.2009 - 05.2014
Cosmetologist
Self
12.2001 - Current
Licensed Cosmetologist - Cosmetology
CC's Cosmetology College