Peter J. Titterington
North Tonawanda,New York
Summary
Results-oriented Training Supervisor with expertise in MasterControl administration and employee engagement. Enhanced New Hire Orientation to strengthen connections and improve training effectiveness. Focused on safety compliance and staff development, driving initiatives that elevate organizational performance.
Overview
21
21
years of professional experience
Work History
Training Supervisor
Pine Pharmaceuticals
Tonawanda, New York
01.2025 - Current
- Supervised training department, managing 2-3 team members to facilitate New Hire Orientation and maintaining MasterControl training matrix.
- Enhanced New Hire Orientation by coordinating Subject Matter experts for Day 1 site tour, adding gowning demonstration, arranging leadership introductions, providing position-specific demonstrations, sending detailed training schedules via introduction email from direct supervisor, and organizing 'Lunch with the New Hire(s)' for team connections.
- Administrator in MasterControl – Manage creation, review, revision, release, and assignment of all trainings (SOPs, POL’s, MWA’s, etc.); manage training requirements of all trainees; tracking completion of trainings required prior to production scheduled.
- Updated and facilitated the Train-the-Trainer Program, adapting existing programs to Pine processes, conducting trainer audits, implementing yearly refreshers, and distributing weekly tips.
- Oversaw Safety Committee activities to enhance workplace safety standards.
- Coordinated monthly meetings to ensure safety compliance and team engagement.
- Updated all Safety Trainings
- Organized and led Annual Emergency Evacuation Drill
- Led safety tour on Day 2 of new hire orientation
Training Specialist (on the HR Team)
Viant Medical
Orchard Park, New York
01.2024 - 01.2025
- Facilitated new hire orientation and managed associate training requirements from assignment to completion and effectiveness evaluation.
- Developed training materials for new employee onboarding programs.
- Facilitated workshops on compliance and safety procedures for staff.
- Assessed training needs through surveys and feedback from employees.
Inside Sales Representative
Ryan Specialty Valve Products, LLC.
Tonawanda, New York
01.2023 - 01.2024
- Engaged with clients to understand their valve product needs and preferences.
- Provided detailed product information to assist customers in decision-making.
- Maintained accurate records of customer interactions and inquiries in the CRM system.
- Verified incoming purchase orders and managed shipping, ensuring timely delivery and accuracy.
Service Repair Coordinator
GP50
Grand Island, New York
01.2023 - 11.2023
- Coordinated repair schedules across departments, enhancing workflow efficiency.
- Processed customer-requested RMAs for accurate tracking and timely receipt of returns.
- Delivered returns to designated repair departments for timely evaluations and repairs.
- Quoted repair costs based on evaluations from repair teams to ensure accurate customer billing.
- Selected and delivered necessary parts upon receipt of customer purchase orders.
- Maintained updated logs throughout the repair process to track progress efficiently.
- Prepared all repaired parts for return shipment, including required certifications.
- Supported shipping logistics by preparing packages for dispatch and managing parts cage inventory.
Operations Training Specialist I
Thermo Fisher Scientific
Grand Island, New York
01.2014 - 01.2022
- Facilitated new hire orientation, covering computer sign-on, Workday, and LMS training to ensure smooth onboarding. Administered SFLMS and implemented changes to training programs. Assigned training modules to new employees and tracked compliance, ensuring timely completion and adherence to training requirements. Collaborated with department supervisors to support training completion. Participated in Safety Committee, Emergency Response Team (Medical and Spill Teams), Veterans Business Resource Group, Ergonomics Team, and Ambassador Program Team. Qualified on Raymond Stacker, Forklift, Order Picker, Swing Truck, and electric pallet jack with in-house certification. Assisted in facilitation of Subject Matter Expert training by presenting PowerPoint slides and sharing personal experiences to enhance understanding.
- Developed training materials for operational procedures and compliance standards.
- Facilitated onboarding sessions for new employees in various departments.
- Coordinated cross-training programs to enhance employee skill sets.
Sr. Inventory Coordinator
Thermo Fisher Scientific
Grand Island, New York
01.2014 - 01.2022
- Conducted cycle counts to maintain accurate stock levels, searched for missing materials in problem orders, completed bin checks, investigated inventory discrepancies, and adjusted inventory based on findings.
- Managed inventory levels to ensure accurate stock availability for operations.
- Coordinated shipments and receipts of materials using inventory management systems.
- Conducted regular audits to verify stock accuracy and compliance with procedures.
Document Control Administrator II
Thermo Fisher Scientific
Grand Island, New York
01.2014 - 01.2022
- Managed document control processes for regulatory compliance and quality assurance.
- Organized and maintained electronic and physical document repositories effectively.
- Collaborated with cross-functional teams to streamline documentation workflows.
- Run daily production schedule and generate batch records for production, check generated batch records for errors prior to being released to production, monitor all schedule changes in order to see if batch records need to be changed, run daily production schedule and generate labels for production, decrement labels used for each work order generated, check generated labels for errors prior to being released to production, monitor stock levels and procured labels to sustain adequate inventory for the labeling department, perform inventory checks and adjustments for labels.
Manufacturing Technician Operator II
Thermo Fisher Scientific
Grand Island, New York
01.2014 - 01.2022
- Scooped and weighed chemicals using the POMS computer system for production.
- Operated manufacturing equipment to ensure efficient production processes.
- Conducted quality inspections on products to maintain high standards.
- Collaborated with team members to optimize workflow and efficiency.
Material Handler II
Thermo Fisher Scientific
Grand Island, New York
01.2014 - 01.2022
- Executed daily pick lists and prepared materials for production, handled returns from production, operated material handling equipment, moved materials between stock locations and production, coordinated with production and team leaders to reduce downtime, generated reports for stock replenishment, and performed inventory checks and adjustments.
- Operated forklifts to move materials within the facility.
- Loaded and unloaded shipments efficiently for distribution.
- Maintained accurate inventory records using scanning technology.
District Manager
Buffalo News
Buffalo, New York
01.2015 - 01.2018
- Assisted independent contractors with newspaper deliveries, ensuring timely completion of undelivered routes.
- Managed teams to uphold customer service standards in all interactions.
- Coordinated training programs for new employees across multiple locations.
ISO 9001:2008 Coordinator
Delaware Manufacturing Industries Corporation
North Tonawanda, New York
01.2006 - 01.2014
- Coordinated document control processes and trained employees on processes and SOPs for compliance and operational consistency.
- Coordinated scheduling for production meetings and staff training sessions.
- Managed inventory levels through regular audits and supply tracking systems.
- Assisted in developing operational procedures to enhance workflow efficiency.
Parts Room Warehouse Worker/Driver
Delaware Manufacturing Industries Corporation
North Tonawanda, New York
01.2006 - 01.2014
- Organized and replenished stock to maintain optimal inventory levels./ selected parts for orders, conducted inventory and cycle counts, received and inspected incoming parts, organized stock and stock locations, assist with vendor relations, sent out, inspected, and received parts for outside services (plating, machining, etc.), conduct retrieval of daily work orders, communicated with purchasing and outside vendors, maintained overstock locations, completed daily checks of manufacturing and purchase orders to verify information and prevent duplication, ensured Engineering drawings attached to orders were correct, corrected any routing or bill of material errors on orders, worked with other departments to ensure parts being picked were correct, used Microsoft Word, Excel, NAV, and Outlook.
- Operated forklifts to transport materials within the warehouse.
- Maintained inventory accuracy through regular cycle counts.
- Loaded and unloaded shipments efficiently using pallet jacks.
Inside Sales/Customer Service
Delaware Manufacturing Industries Corporation
North Tonawanda, New York
01.2006 - 01.2014
- Answered incoming sales calls, entered/processed incoming customer orders, complaints, and/or return requests, checked incoming purchase orders and entered sales orders for errors and/or duplicates, used internal electronic ordering system (EDI), updated Customer Relationship Management system (CRM), conducted sales research trying to find new fields to sell products, coordinated with production, assembly, and shipping to provide customers with delivery updates, used Microsoft Word, Excel, NAV, and Outlook.
- Executed daily operational tasks, ensuring timely order processing and accurate handling of customer inquiries.
- Developed concepts and solutions that enhanced team collaboration and improved service delivery.
- Collaborated with diverse coworkers to achieve shared goals and resolve product-related issues, enhancing customer satisfaction.
Shipping/Receiving
Delaware Manufacturing Industries Corporation
North Tonawanda, New York
01.2006 - 01.2014
- Selected and stocked finished products for timely fulfillment of customer orders.
- Inspected incoming shipments for accuracy and condition.
- Coordinated with warehouse team to organize received materials.
- Operated forklifts and pallet jacks for efficient material handling.
Education
High School Diploma -
Burgard Vocational High School
Buffalo06-1989
Skills
- MasterControl management
- Employee training
- New hire onboarding
- Training course oversight
- Training assessment
- Train-the-trainer
- Safety compliance
- Quality assurance
- Performance assessment
- Staff development
- Material development
- Training implementation
- Course planning
- Trainee evaluations
- Best training practices
- Adult learning theories
- E-learning platforms
- Facilitation skills
- Team leadership
- Conflict resolution
- Communication skills
- Interpersonal communication
- Analytical thinking
- Issue resolution
- Time management
- Adaptability
- Policy updates
- Employee involvement
- Coaching
- Presentation skills
- Performance assessment
- Materials organization
- Materials preparation
- Material updates
- Client relations
- Inventory control
- Facilitation skills
- Training implementation
- Interpersonal communication
Timeline
Training Supervisor
Pine Pharmaceuticals
01.2025 - Current
Training Specialist (on the HR Team)
Viant Medical
01.2024 - 01.2025
Inside Sales Representative
Ryan Specialty Valve Products, LLC.
01.2023 - 01.2024
Service Repair Coordinator
GP50
01.2023 - 11.2023
District Manager
Buffalo News
01.2015 - 01.2018
Operations Training Specialist I
Thermo Fisher Scientific
01.2014 - 01.2022
Sr. Inventory Coordinator
Thermo Fisher Scientific
01.2014 - 01.2022
Document Control Administrator II
Thermo Fisher Scientific
01.2014 - 01.2022
Manufacturing Technician Operator II
Thermo Fisher Scientific
01.2014 - 01.2022
Material Handler II
Thermo Fisher Scientific
01.2014 - 01.2022
ISO 9001:2008 Coordinator
Delaware Manufacturing Industries Corporation
01.2006 - 01.2014
Parts Room Warehouse Worker/Driver
Delaware Manufacturing Industries Corporation
01.2006 - 01.2014
Inside Sales/Customer Service
Delaware Manufacturing Industries Corporation
01.2006 - 01.2014
Shipping/Receiving
Delaware Manufacturing Industries Corporation
01.2006 - 01.2014
High School Diploma -
Burgard Vocational High School