McKera Walker
Summary
Detail-oriented professional with a proven track record in front desk management and exam facilitation. Excels in customer service and workflow optimization, enhancing operational efficiency and supporting team collaboration to create a welcoming environment for clients and students.
Overview
6
6
years of professional experience
Work History
Test Proctor
WSU Tech
Wichita
04.2026 - Current
- Monitored testing environments, ensuring adherence to academic integrity policies and fostering a fair testing experience.
- Facilitated exam administration for diverse student populations at WSU Tech.
- Trained new staff on proctoring protocols and proper handling of exam materials, enhancing overall team competency and reliability.
- Maintained detailed records of testing sessions, promptly reporting irregularities to uphold testing standards.
- Assisted with troubleshooting technical issues related to computer-based testing.
Receptionist
WSU Tech
Wichita
07.2025 - 04.2026
- Greeted clients, provided information, and resolved inquiries to enhance client satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Supported administrative tasks by maintaining accurate data entry and organized document filing systems.
- Managed incoming mail distribution, coordinated courier services, and handled faxes and photocopying to ensure efficient office operations.
Clerk
QuikTrip
05.2020 - 08.2024
- Delivered exemplary customer service and warmly greeted guests.
- Resolved customer complaints promptly and professionally, strengthening customer loyalty and expanding client base.
- Educated customers on promotional offers and loyalty programs, leading to increased participation and repeat business.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Maintained clean, organized store environment to enhance customer experience and satisfaction.
- Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
Education
Certificate of Technical Studies - Cyber Security
Southern Careers Institute
TX05-2026
High School Diploma -
Wichita South High School
701 W 33rd St S05-2020
Skills
- Exam administration
- Record management
- Workflow management
- Attention to detail
- Task prioritization
- Customer service excellence
- Guest engagement
- Teamwork and collaboration
- Problem solving
- Organization skills
- Equipment troubleshooting
- Quality inspection
Timeline
Test Proctor
WSU Tech
04.2026 - Current
Receptionist
WSU Tech
07.2025 - 04.2026
Clerk
QuikTrip
05.2020 - 08.2024
Certificate of Technical Studies - Cyber Security
Southern Careers Institute
High School Diploma -
Wichita South High School