Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKinley Culala

Turlock,CA

Summary

Dedicated and hardworking with experience processing transactions and assisting customers. Committed to resolving issues, answering questions and building customer relations. Creative problem-solver versed in customer service.

Overview

4
4
years of professional experience

Work History

Guest Service Attendant

Target
07.2019 - 04.2021
  • Responsible for janitorial duties, such as cleaning and sanitizing the property's trash cans and restrooms
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Gathered and consolidated carts, freeing up additional cart return spaces.

Barista

Starbucks
02.2021 - 03.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Front End Staff

Ono's Hawaiian BBQ
06.2022 - 05.2023
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Front Desk Associate

Comfort Suites
05.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained cleanliness and organization of front desk area.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Education

High School Diploma -

Turlock High School
Turlock, CA
05.2019

Skills

  • Guest Satisfaction
  • Personable Demeanor
  • Guest Relations
  • Cash Handling
  • Team Contribution
  • Food Preparation and Safety
  • Product Knowledge
  • Goals and Performance
  • Janitorial Duties
  • Verbal and Written Communication
  • Accurate Money Handling
  • Cleaning and Organization

Timeline

Front Desk Associate

Comfort Suites
05.2023 - Current

Front End Staff

Ono's Hawaiian BBQ
06.2022 - 05.2023

Barista

Starbucks
02.2021 - 03.2022

Guest Service Attendant

Target
07.2019 - 04.2021

High School Diploma -

Turlock High School

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McKinley Culala