Summary
Overview
Work History
Education
Skills
Websites
Timeline
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McKinley Thomas

Baltimore,MD

Summary

Adept at virtualization and network security, I significantly enhanced system performance and security at Shapiro Sher Guinot & Sandler. My expertise in Windows administration and proactive problem-solving skills ensured optimal operational efficiency. Successfully managed complex technical challenges, demonstrating strong analytical abilities and a commitment to excellence. Resourceful System Administrator known for high productivity and efficiency in task completion. Specialize in network infrastructure, server management, and security protocols. Excel in problem-solving, adaptability, and communication, ensuring smooth system operations and user support.

Overview

21
21
years of professional experience

Work History

System Administrator

Shapiro Sher Guinot & Sandler
Baltimore
03.2011 - Current
  • Expertly built, configured, and upgraded physical and virtual Windows servers, ensuring optimal performance and security.
  • Efficiently managed backup and off-site tape storage, safeguarding critical data.
  • Played a crucial role in inventory asset management, maintaining an organized and updated system.
  • Streamlined asset management, ensuring accurate inventory tracking, and optimal resource allocation.
  • Designed, configured and tested computer hardware and operating system software.
  • Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
  • Managed storage solutions, including NAS and SAN, optimizing data accessibility and redundancy.
  • Stayed current with emerging technologies and trends, regularly upgrading systems to maintain competitive advantage.

Network Technician

Comcast Cable
05.2006 - 03.2011
  • Monitors Comcast's network infrastructure by using various equipment, tools, and reported information to identify problems and escalate for corrective action
  • Uses troubleshooting ticketing system to accurately document problems including diagnostic results and multiple product correlation as well as escalation and repair performance information
  • Organizes and forecasts daily network activities through scheduling, routing and re-prioritizing of demand maintenance network staff
  • Tracks all scheduled network maintenance activities in applicable tools analyzing the duration and potential impact to customers and ensuring they are consistent with approved times for these activities
  • Assists managers with workflow, training, and quality assurance
  • Performs other duties as assigned

Technical Support Representative

Vinciti Absolute Quality (e4e)
01.2005 - 05.2006
  • Delivered high-quality technical support for Macintosh and Windows OS
  • Ensured customer satisfaction through effective problem resolution
  • Managed call direction and duration for successful issue resolution
  • Documented and tracked all support-related issues in PeopleSoft
  • Built and maintained strong rapport with customers through effective communication

Computer Technician

Smart Source Inc
03.2004 - 01.2005
  • Performed data migration and ghosting to new computers and installed Point Of Sale software's for register terminals
  • Installed servers to terminals and registers along with ticket booths
  • Traveled to different locations to repair and upgrade computers based on clientele needs

Education

IBM Cybersecurity Analyst Professional Certificate -

Coursera
07.2023

Cybersecurity Roles, Processes & Operating System Security -

Coursera
07.2023

Google IT Support Professional Certificate -

Coursera Online
06.2023

Google Data Analytics Professional Certificate -

Coursera
06.2023

Information And Computer Systems Certificate - Information And Computer Systems

TESST College of Baltimore
Baltimore, MD
03-2006

High School Diploma -

Albert Einstein High School
05.2000

Skills

  • Virtualization
  • Cybersecurity
  • Firewall Configuration
  • Network Security
  • Cloud computing
  • Windows administration
  • Network administration
  • Email administration

Timeline

System Administrator

Shapiro Sher Guinot & Sandler
03.2011 - Current

Network Technician

Comcast Cable
05.2006 - 03.2011

Technical Support Representative

Vinciti Absolute Quality (e4e)
01.2005 - 05.2006

Computer Technician

Smart Source Inc
03.2004 - 01.2005

IBM Cybersecurity Analyst Professional Certificate -

Coursera

Cybersecurity Roles, Processes & Operating System Security -

Coursera

Google IT Support Professional Certificate -

Coursera Online

Google Data Analytics Professional Certificate -

Coursera

Information And Computer Systems Certificate - Information And Computer Systems

TESST College of Baltimore

High School Diploma -

Albert Einstein High School

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McKinley Thomas