Hi, I’m
McKinzie Krull
Milaca,MN
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
years of professional experience
Work History
Crystal Cabinet Works Inc.
Sprayer 2
11.2020 - Current
Job overview
- Adapted quickly by adjusting techniques as needed for optimal results.
- Increased efficiency by planning accordingly to factors affecting spraying operations.
- Assisted in training new employees
- Contributed to a positive work environment by maintaining a professional attitude, cooperating with team members, and sharing expertise as needed for overall success of the team.
- Achieved consistent high-quality finishes by carefully preparing surfaces and applying appropriate coatings.
RadioShack
Assistant Manager
07.2012 - 05.2015
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
King Chef
Lead Waiter
01.2011 - 02.2013
Job overview
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained cleanliness and organization of front-of-house areas to uphold restaurant''s reputation for excellence in hygiene standards.
- Optimized seating arrangements for large parties, ensuring timely service and maximum guest satisfaction.
- Exceeded guest expectations by going above and beyond regular service duties, such as accommodating special requests or dietary restrictions.
Lids Hat World
PT. Assistant Manager
09.2011 - 11.2012
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Pikes Peak Community CollegeColorado Springs, CO
from Sociology
Skills
- Preparation
- Customer Service
- Critical Thinking
- Problem Resolution
- Multitasking
- Excellent Communication
- Problem-solving abilities
- Adaptability
- Attention to Detail
- Teamwork and Collaboration
Timeline
Sprayer 2
Crystal Cabinet Works Inc.
11.2020 - Current
Assistant Manager
RadioShack
07.2012 - 05.2015
PT. Assistant Manager
Lids Hat World
09.2011 - 11.2012
Lead Waiter
King Chef
01.2011 - 02.2013
Pikes Peak Community College
from Sociology
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