Melissa Coleman

• Oversee small team of QA Technicians responsible for monitoring production practices.
• Conduct internal audits on the facility and documentation.
• Train employees in Good Manufacturing Practices and USDA processing standards.
• Use NAV software and Microsoft Excel for daily reports and task functions.
• Update specifications and S.O.P's as needed.

• Assisted in both production and packing departments, depending on work load.
• Mix, weigh and package nutritional drink powder.
• Package and label orders for direct to customer shipping.

Basics:

• Temper chocolate and form confections by hand
• Operate chocolate melting, coating and injection moulding machinery.

Leadership:

• Train employees in Good Manufacturing Practices and chocolate basics.
• Coordinate daily production with scheduler based on ingredient inventory, employee attendance and shipping deadlines.
• Hire, discipline and terminate employees according to company policy.
• Write and manage S.O.P's, assisted in developing product information guide, created training curriculum for employees from entry level to supervisor roles.
• Worked directly with marketing in product development.

Other:

• Managed company flagship retail location 6/2019 - 10/2019
• Learned to use NutriCoster software

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.