McQuasia Johnson
Richmond,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TDB
12730 N Kingston Ave
10.2023 - 12.2023
- Boosted brand awareness by developing creative marketing strategies and campaigns.
- Enhanced social media engagement through regular posting and audience interaction.
- Assisted in the planning and execution of successful product launch events.
- Conducted market research to identify target audiences and optimize marketing efforts.
Customer Service Representative
Coverva
3264 Snead Court
10.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Security Officer
Top Guard Security
10100 Iron Bridge Rd
12.2022 - 02.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Customer Service Representative
Maximus Call Center
12730 N Kingston
08.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Mail Handler
Post Office
5801 Technology Blvd
11.2021 - 06.2022
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
- Enhanced customer satisfaction, addressing inquiries regarding mail status or issues in a professional manner.
Housekeeping Room Attendant
MCV
1300 E Marshall
08.2021 - 12.2021
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
Retail Sales Associate
Shoe City
4740 E Southside Plaza
03.2021 - 02.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Janitorial Worker
Star Commercial Janitorial
2025 E Main
07.2020 - 12.2020
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
Cashier
Popeyes Chicken
14001 Midlothian Turnpike
06.2019 - 06.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Tropical Smoothie
4501 S Laburnum Ave
01.2018 - 06.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Security Officer
Sentry Force Security
Richmond Va
12.2024 - 07.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, maintaining a calm and decisive demeanor.
- Collaborated with law enforcement during investigations and emergencies to enhance response effectiveness.
- Trained new security personnel on protocols, policies, and emergency procedures for operational efficiency.
- Developed reports detailing incidents, observations, and actions taken to support management decision-making.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
CNA
DSP COMMONWEALTH RESIDENTAL LIVING
Richmond,Va
03.2024 - 12.2024
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Educated patients and families on care plans, fostering understanding and compliance.
- Maintained cleanliness and organization in patient care areas, promoting a safe environment.
- Collaborated with interdisciplinary teams to enhance patient care strategies and outcomes.
- Trained new CNAs on best practices in patient handling and safety protocols.
- Implemented efficient workflow processes, reducing downtime during patient transfers and care tasks.
- Advocated for patient needs, enhancing satisfaction through effective communication and support.
Education
Huguenot High School
Richmond, VA06.2020
Skills
- Cashier
- Cash Handling
- Restroom Servicing
- Chemical Handling
- Customer service
- Housekeeping
Timeline
Security Officer
Sentry Force Security
12.2024 - 07.2025
CNA
DSP COMMONWEALTH RESIDENTAL LIVING
03.2024 - 12.2024
Customer Service Representative
TDB
10.2023 - 12.2023
Customer Service Representative
Coverva
10.2023 - 12.2023
Security Officer
Top Guard Security
12.2022 - 02.2023
Customer Service Representative
Maximus Call Center
08.2022 - 01.2023
Mail Handler
Post Office
11.2021 - 06.2022
Housekeeping Room Attendant
MCV
08.2021 - 12.2021
Retail Sales Associate
Shoe City
03.2021 - 02.2022
Janitorial Worker
Star Commercial Janitorial
07.2020 - 12.2020
Cashier
Popeyes Chicken
06.2019 - 06.2020
Cashier
Tropical Smoothie
01.2018 - 06.2019
Huguenot High School