Mario Castro
Guest Services
Apopka,FL
Summary
Motivated individual with many years of experience in hospitality. Detail-oriented and adept at guest relations, assuring that guests have the best experiences from the outdoors to the table.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Food Service Worker
The Butcher Block Of Aspen
Aspen, CO
08.2019 - 10.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Guest Services Associate
Aspen Skiing Company
Snowmass Village, CO
11.2017 - 11.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Handling of storage and transfer of skiing equipment to different mountains.
- Gave information about area attractions and provided directions.
- Exceeded specific company objectives by fostering relationships with staff and customers to increase revenue.
Deli Clerk
Publix
Apopka, FL
10.2013 - 10.2017
- Greeted customers at counter to fulfill order.
- Prepared salads, soups and sandwiches for customers.
- Replenished serving stations with fresh food and cleaned up spills.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL 09.2005 - 06.2009
Associate of Arts -
Seminole State College of Florida
Sanford, FL 08.2010 - 08.2012
Skills
Guest Services
Bilingual
Food Production
Hospitality
Timeline
Food Service Worker
The Butcher Block Of Aspen
08.2019 - 10.2021
Guest Services Associate
Aspen Skiing Company
11.2017 - 11.2019
Deli Clerk
Publix
10.2013 - 10.2017
Associate of Arts -
Seminole State College of Florida
08.2010 - 08.2012
High School Diploma -
Lake Brantley High School
09.2005 - 06.2009