Samiul Hoque

Achieved timely project completions through effective team collaboration. Enhanced service quality by implementing best practices in safety and compliance. Drove operational efficiency by streamlining processes and communication.

• Strategic Growth & P&L Management: Orchestrated the end-to-end launch and expansion of a maritime services firm, achieving multi-million dollar revenue status within 36 months of inception.
• Exclusive Market Positioning: Negotiated and secured exclusive vendor status at two Tier-1 U.S. ports for highly sensitive process applications, outcompeting established incumbents through superior technical governance and compliance.
• Operational Excellence & Scale: Built and oversee an expansive operational footprint covering the entire U.S. East Coast, managing a cross-functional team of 6 full-time employees and 20+ specialized contractors.
• Global Stakeholder Orchestration: Established a world-class "preferred vendor" network with international bulk carrier companies and key maritime agents, maintaining a 95%+ client retention rate through a relationship-driven service model.
• Process Engineering & IT Integration: Led a complete overhaul of internal workflows, integrating custom IT solutions that streamlined decision-making, reduced operational overhead, and increased overall service delivery speed by [X]%.
• Risk & Compliance Governance: Spearheaded all regulatory compliance efforts for sensitive process applications, ensuring 100% adherence to federal and port-specific safety mandates.
• Supply Chain & Vendor Optimization: Engineered a resilient vendor ecosystem that guarantees timely delivery in a "zero-fail" industry, leveraging personal relationships to secure priority service for clients.

• As a dedicated Technical Program Manager at Deluxe Media Services, I take the lead in spearheading significant IT platform initiatives, navigating complex projects from inception to delivery. My role bridges the gap between diverse departmental leadership, fostering collaborative relationships to align business needs with technical capabilities. Overseeing the work of multiple global teams totaling 20+ engineers, I ensure timely and quality deliveries. I am continually fine-tuning and re-engineering existing processes while also instituting new documentation standards that adhere to industry best practices. As a transformative leader, I have nurtured and developed a team of adept Project Managers, promoting a culture of excellence, adaptability, and proactive problem-solving. My focus is to streamline operations, enhance productivity, and drive innovative solutions.
• Key Accomplishments:
• Promoted from Project Manager to Department Manager, acknowledging my exceptional performance and consistent delivery, demonstrating career progression and leadership growth.
• Successfully managed day-to-day engineering project deliverables within budget and schedule, establishing a milestone in proficient financial and time management.
• Provided transformative project leadership, culminating in novel industry applications, marking a significant achievement in innovative problem-solving and strategic planning.
• Enforced Agile principles with marked efficiency, enhancing daily Agile processes, optimizing team performance, increasing throughput, and improving documentation within a quarter – a substantial accomplishment in Agile methodologies and team performance optimization.
• Consistently delivered all Annual Operating Plan (AOP) roadmap items within budget and time throughout my tenure, attesting to my persistent high-quality project execution.
• Navigated the leadership of a diverse team of engineers amid war and displacement, balancing platform development – a testament to my resilience, adaptability, and strong leadership under challenging circumstances.
• Spearheaded an industry-first data transformation and hygiene initiative for all JIRA data points via JellyFish, enabling accurate cost identification and precise budget allocation, marking a milestone in data management and strategic financial planning.

• As an Obsolescence Project Manager at Santander Bank, I have played a critical role in IT hardware lifecycle management, assuring business continuity through strategic hardware upgrades and adoption of IT Service Management (ITSM) guidelines. My expertise lies in the detailed management of hardware obsolescence dates, implementing upgrade plans, and maintaining transparent communication with leadership.
• Key Accomplishments:
• Accurately documented and maintained records of hardware obsolescence dates, reinforcing the importance of meticulous record-keeping in IT asset management.
• Drafted and executed hardware upgrade plans, ensuring business continuity, and mitigating potential risks associated with outdated hardware.
• Seamlessly integrated ITSM guidelines into project planning and execution, further enhancing project efficiency and alignment with industry best practices.
• Maintained consistent communication with leadership, providing weekly updates on progress and status, demonstrating my commitment to transparency and strong communication skills.

• Direct synchronize and integrated projects, operational Initiatives, and IT strategies for a national full-service pharmacy benefit manager (PBM). Work with principal stakeholders on the end-to-end life cycle of projects from inception to post-go-live experience by demonstrating real ownership and commitment to success. Served as the primary project manager for mission critical applications for the Claims Department, impacting 250+ user interfaces, 180+ business components and used by nearly 400 business users.
• Key Accomplishments:
• Provided strategic leadership and executed several projects including the implementation of processes and forms that supported full SDLC life-cycle for IT during the development of the IT Project Management Office (IT PMO).
• Provided critical project leadership and successfully led the delivery of two key transformative healthcare projects (nirvanaHealth and Medical Claims) that were worth over 100 million dollars’ budget on time and within budget.
• Successfully managed a team of .NET developers, served as Subject Matter Expert (SME), Scrum Coach, and a resource expert throughout all phases of projects including analysis, planning, execution, and closure that led to the achievement of excellent performance and productivity results.
• Recognized for efficiently managing operational execution, participated in PMO activities including demand and project portfolio management, led prioritization workshops, and communicated project status to stakeholders.

• Provided project management support and worked with stakeholders to execute Enterprise-Wide-Projects of large scope, complexity on a short-term contract basis through Gardner Resources Consulting LLC for a national health, wellness, and fitness company. Interfaced with external and internal stakeholders to complete projects timely. Analyzed projects’ performance trends and evaluated operations capacities, and capabilities.
• Key Accomplishments:
• Applied project management concepts to establish the planning and project controls processes and business transformation projects from requirements definition through successful deployment.
• Facilitated the successful implementation of a cross-project dependency process that streamlined activities and ensured all teams were notified of project tasks and impacts which led to the successful completion of 10 projects on time with variance of less than 2% across a $3M program.
• Aligned support and resources for the completion of 18 new service projects including the successful delivery and monitoring of high priority Blue Chip Initiatives - Transform Care and Specialty Metrics.

• Provided insight, business analytics, and technical project leadership on a contract basis through Maxima Consulting Inc. for leading global provider of financial services to institutional investors: 100+ markets, 38K+ employees, $36T+ AUCA/AUM. Maintained responsibility for EMEA product delivery and day to day management of ETF portals.
• Key Accomplishments:
• Identified areas of improvement and implement strategies to streamline operations, executed Ad Hoc requests from business stakeholders including preparing documentations for new fund launches, data analysis, and ensured websites are fully functional which led to measurable results.
• Utilized analytical thinking, problem-solving, communication skills to enhance business processes and successfully led the execution of several projects including the implementation of product backlog user stories that ensures that all stories were completed with acceptance criteria, mock ups, and other relevant artifacts.
• Developed a detailed project plan, implemented processes to identify "bottlenecks", monitored, and track progress project progress that ensured that project was delivered on-time, within scope and budget.

• Applied cutting-edge knowledge of project management methodologies to ensure quality standards, assurance and improvement across project delivery on a short-term contact through Diversant, LLC for a leading financial institution. Worked with cross functional teams to effectively communicate project status via weekly status reports, 4-blockers, and RAG status reports. Provided support through all aspects of project development and delivery inclusive of cost analysis, schedule, scope, quality, and safety during the initiation, implementation and closure processes.
• Key Accomplishments:
• Identified and resolved complex technical and process improvement issues and led the design, build, and implementation of an automated solution for compliance with 871(m) - Federal Tax Regulation.
• Developed, executed, and sustained effective process improvements that drove productivity improvements utilizing sound project management concepts.
• Led negotiations for the successful renewal and new software vendor contracts with emphasis on quality, competitive prices and additional services that resulted in an 18% savings from previous contracts.

• Early Career Summary: Project Coordinator - CVS HEALTH - Woonsocket, RI | Summer Intern - Investors Capital Corporation