Md Jahidul Islam
Jamaica
Summary
Personable and detail-oriented Quality Analyst with strong experience in data analysis, quality control, and system evaluation. Skilled in interpreting complex data, identifying process improvements, and investigating product and service discrepancies. Demonstrates strong critical thinking, problem-solving, and mathematical abilities, with a proven ability to work in structured, high-accountability environments. Brings transferable experience in customer service, public interaction, and operational support within transit-oriented settings, including assisting passengers, communicating service information, and maintaining safety and efficiency in fast-paced environments.
Overview
28
28
years of professional experience
Work History
QC Analyst
LNK International
Hauppauge, NY
04.2022 - Current
- Perform analytical testing of pharmaceutical products in accordance with FDA and internal quality standards
- Conduct Thin Layer Chromatography (TLC) and disintegration testing to verify product composition and integrity
- Calibrate and verify laboratory equipment including analytical balances and pH meters to ensure accuracy
- Maintain detailed batch records, logs, and documentation for compliance and audit readiness
- Identify discrepancies in test results and initiate corrective actions following established protocols
- Review and interpret data to ensure consistency with product specifications and regulatory requirements
- Adhere strictly to safety procedures and maintain a clean, organized work environment
- Coordinate with team members and supervisors to address quality concerns and production timelines
- Manage multiple testing assignments simultaneously while maintaining precision and efficiency
- Participate in routine inspections and support internal and external audits
- Troubleshoot equipment or testing issues to minimize workflow disruptions
- Follow standard operating procedures (SOPs) and Good Manufacturing Practices (GMP) at all times
MV Transportation
Customer Service / Transit Support Associate
Houston, TX
02.2022 - 04.2022
- Assisted a high volume of passengers daily with directions, route planning, and transit navigation
- Provided real-time service updates, including delays, reroutes, and schedule changes
- Explained fare structures and guided customers on proper use of transit payment systems
- Maintained a visible and approachable presence to support passenger safety and accessibility
- Responded to customer inquiries promptly while managing multiple interactions at once
- De-escalated conflicts, handled complaints, and resolved issues in a professional manner
- Monitored station/stop conditions and reported hazards, maintenance issues, or suspicious activity
- Communicated effectively with drivers and transit personnel to ensure smooth operations
- Assisted elderly and disabled passengers with accessibility needs and boarding guidance
- Maintained awareness of peak-hour crowd flow and helped manage congestion
- Followed established procedures for incident reporting and documentation
- Supported operational continuity during service disruptions by directing passenger movement
- Ensured compliance with transit rules and policies while interacting with the public
Assistant Professor
Dhaka Women College
Dhaka, BD
12.2000 - 01.2022
- Delivered lectures to large groups of students, often exceeding 50+ individuals per class
- Developed structured lesson plans and instructional materials for multiple chemistry disciplines
- Facilitated laboratory sessions, ensuring adherence to safety protocols and procedures
- Explained complex scientific concepts in a clear and accessible manner to diverse learners
- Managed classroom environments, maintaining order, discipline, and engagement
- Assessed student performance through exams, assignments, and lab reports
- Maintained accurate academic records, attendance logs, and grading documentation
- Provided one-on-one academic support and mentoring to students
- Coordinated academic schedules, coursework deadlines, and curriculum requirements
- Led discussions and encouraged participation to enhance student understanding
- Adapted teaching methods based on student needs and comprehension levels
- Collaborated with faculty and administration on academic planning and program development
- Demonstrated strong organizational and communication skills in daily operations
QC Analyst
The ACME Laboratories Ltd
Dhaka, BD
01.1998 - 10.2000
- Conducted assay and content uniformity testing to ensure pharmaceutical product quality
- Performed laboratory analyses using chromatographic and other analytical techniques
- Recorded and maintained detailed test results in compliance with regulatory standards
- Verified consistency and accuracy across production batches
- Identified deviations in product quality and reported findings to supervisors
- Followed strict laboratory safety protocols and quality assurance procedures
- Assisted in research and development efforts for pharmaceutical formulations
- Maintained laboratory equipment and ensured proper functioning
- Collaborated with team members to meet production and testing deadlines
- Supported quality audits by preparing documentation and test records
- Ensured proper handling, labeling, and storage of chemical reagents
Education
Master of Science - Applied Chemistry & Chemical Technology
Rajshahi University
Rajshahi, BD08-1997
Bachelor of Science - Applied Chemistry & Chemical Technology
Rajshahi University
Rajshahi, BD07-1995
Skills
- Customer service and high-volume public interaction in fast-paced environments
- Fare assistance and transaction accuracy
- Conflict resolution and de-escalation with diverse populations
- Strong situational awareness and safety monitoring in public settings
- Clear verbal communication and ability to give directions effectively
- Crowd management and maintaining orderly environments during peak hours
- Incident reporting, log documentation, and escalation procedures
- Microsoft Office (Word, Excel, PowerPoint) and data entry
- Equipment monitoring, troubleshooting, and basic maintenance awareness
- Time management and ability to prioritize tasks under pressure
- Team coordination and ability to work independently when needed
- Attention to detail and adherence to rules, policies, and procedures
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
QC Analyst
LNK International
04.2022 - Current
MV Transportation
Customer Service / Transit Support Associate
02.2022 - 04.2022
Assistant Professor
Dhaka Women College
12.2000 - 01.2022
QC Analyst
The ACME Laboratories Ltd
01.1998 - 10.2000
Bachelor of Science - Applied Chemistry & Chemical Technology
Rajshahi University
Master of Science - Applied Chemistry & Chemical Technology
Rajshahi University