MD ANOWARUL HOQUE
Washington,DC
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
Work History
Server Banquet
Washington Hilton
07.2023 - Current
- Responsible for ensuring proper food & beverage service for all banquet functions for 90,000 sq ft of Meeting and banquet facilities
- Possess a passion to anticipate and meet a exceeding guest's needs.
Server Banquet
Gaylord National Resort & Convention Center
01.2023 - Current
- Responsible for ensuring proper food & beverage service for all banquet functions for 200,000 sq ft of Meeting and banquet facilities
- Possess a passion to anticipate and meet a exceeding guest's needs.
Server Banquet
Marriott Marquis Washington dc
07.2022 - Current
- Responsible for ensuring proper food & beverage service for all banquet functions for 140,000 sq ft of Meeting and banquet facilities
- Possess a passion to anticipate and meet a exceeding guest's needs.
EVS/HOUSEMAN
The George Washington University Hospital
11.2020 - Current
- Perform a variety of cleaning tasks to maintain patient rooms, hallways, offices, and public areas of the hospital by cleaning, disinfecting and replenishing supplies in assigned areas of the hospital
- Maintain environmental and infection control standards within established policies and procedures of the hospital and comply with regulatory requirements
- Completed special assignments requested by the supervisor
Dining Room Attendant
Marriott Wardman Park Hotel, Washington, DC
06.2010 - 01.2021
- Performed several activities as instructed by the restaurant manager necessary to maintain smooth functioning of the dining room activities
- Produced a pleasant ambience in the dining room area for the customers where they feel comfortable and welcomed
- Coordinated activities between kitchen staff, restaurant staff and customers
- Assisted the restaurant manager in managing the crowd of customers efficiently and reduce the waiting time for customers before they occupy the seat
- Stone's Throw Restaurant
Banquet Houseperson
Willard Intercontinental Washington dc
09.2016 - 07.2018
- Responsible for ensuring proper food & beverage service for all banquet functions for 100,000 sq ft of Meeting and banquet facilities
- Possess a passion to anticipate and meet a exceeding guest's needs.
Customer Service Agent
CVS Pharmacy, Washington, DC
01.2010 - 10.2011
- Responsible for providing excellent customer service by assisting customers with their shopping needs
- Answered customer inquiries and resolve customer complaints
- Completed customer transactions on the cash register
- Ensured the appearance of the store is pleasing to the customer
- Stocked store shelves and end-caps with merchandise when it is delivered to the store
Education
Bachelor of Commerce - Business Management
Chittagong Commerce College
Computer Training,English Language
Carlos Rosario International Public Charter School
Washington, DCSkills
- Ability to work in multitasking environment
- Knowledge of Computer Skills
- Beverage Great customer/ employee -relations
- Background Team player with strong work ethics
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Customer service
- Food running
- Supply restocking
Awards 2011,2012,2013
Star performance and employee of the month
Timeline
Server Banquet
Washington Hilton
07.2023 - Current
Server Banquet
Gaylord National Resort & Convention Center
01.2023 - Current
Server Banquet
Marriott Marquis Washington dc
07.2022 - Current
EVS/HOUSEMAN
The George Washington University Hospital
11.2020 - Current
Banquet Houseperson
Willard Intercontinental Washington dc
09.2016 - 07.2018
Dining Room Attendant
Marriott Wardman Park Hotel, Washington, DC
06.2010 - 01.2021
Customer Service Agent
CVS Pharmacy, Washington, DC
01.2010 - 10.2011
Computer Training,English Language
Carlos Rosario International Public Charter School
Bachelor of Commerce - Business Management
Chittagong Commerce College
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