Md Imon Hossain
Queens
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs😊
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Uber,Door Dash Driver
Uber Eats,Dasher
Queens
2024.10 - Current
Shift Leader
Protein bar & Kitchen At LaGuardia Airport
Queens
2025.04 - 2026.01
- Supervised daily operations and ensured smooth service during busy shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Evaluated employee performance, delivering individualized feedback and praise.
- Assisted in the development and implementation of new operational procedures.
- Observed food safety and sanitation protocols to reduce germ spread.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Dunkin' Donuts
Manhattan
2024.10 - 2025.04
- Prepared and served a variety of beverages and food items accurately.
- Provided friendly and efficient service to customers in a fast-paced environment.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Informed customers of daily specials and signature menu items.
Education
2023 - Hospitality And Tourism Management
Dhaka Collage
2021.01 - 2023.12
Skills
- Food safety
- Team leadership
- Customer service
- Operational procedures
- Performance evaluation
- Employee training
- Shift management
- Customer service management
- Shift paperwork completion
- Staff supervision
- Employee relations
- Action planning
- Sales expertise
- Shift leadership
- Employee attendance monitoring
- Creative problem solving
- Emergency response planning
- Daily workflows
Languages
English
Professional
Hindi
Limited
Bengali
Professional
Timeline
Shift Leader
Protein bar & Kitchen At LaGuardia Airport
2025.04 - 2026.01
Uber,Door Dash Driver
Uber Eats,Dasher
2024.10 - Current
Server
Dunkin' Donuts
2024.10 - 2025.04
2023 - Hospitality And Tourism Management
Dhaka Collage
2021.01 - 2023.12