Hi, I’m
Md Imtiaz Uddin
Las Vegas,NV
Summary
Energetic Event Manager 7+ years successful career in planning, coordinating and executing events. Demonstrated cost-effective budgeting, exceptional time management and event marketing skills. High-performing Event Manager with extensive portfolio of international and domestic project accomplishments spanning 7 years. Outgoing, hands-on professional bringing valuable relationship building and retention skills, which amassed diversified network of service providers, ensuring optimal quality and results for successful client events.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
14
years of professional experience
Work History
Las Vegas Convention Center
Catering and Events Manager
08.2022 - 08.2023
Job overview
- Generated ideas to enhance and expand current event offerings.
- Increased sales by 10%
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Coordinated with sales and marketing teams to publicize and promote events.
- Produced detailed proposals for events to document timelines, suppliers and budgets.
- Coordinated florists, photographers, and musicians for events.
- Negotiated with vendors to achieve most favorable terms.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Developed and implemented successful marketing plans to generate event revenue.
- Searched and negotiated suitable venues per setup requirements and budget constraints.
- Maintained and built comprehensive database of industry contacts, vendors and venues.
- Assembled creative and innovative event attractions based on internal capabilities.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Motivated staff to perform at peak efficiency and quality.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
Amari Dhaka
Catering Sales Manager
04.2019 - 07.2022
Job overview
- Increased sales by 15%
- Achieved budget after Covid'19 and increased sales growth 20% over yearly budget.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Communicated with venue personnel to coordinate event logistics.
- Performed service and menu upgrades and up selling activities to meet predetermined revenue objectives.
- Exceeded both quarterly and annual sales goals.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Utilized hospitality associations, business journals and Internet resources to obtain current industry knowledge.
- Developed and implemented improved marketing initiatives to drive revenue.
- Increased website traffic and conversions through email and social media marketing.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Managed revenue models, process flows, operations support and customer engagement strategies.
Lakeshore Hotel
Senior Sales Executive
02.2018 - 01.2019
Job overview
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Built diverse and consistent sales portfolio.
- Consulted with businesses to supply accurate product and service information.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
- Quoted prices, credit terms and other bid specifications.
- Developed, maintained and utilized diverse client base.
- Recorded accurate and efficient records in customer database.
Radisson Blu Chattagram Bay View
Senior Sales Executive
09.2016 - 01.2018
Job overview
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Sold Services and facilities to new and established customers.
- Utilized multiple marketing strategies to improve profitability.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
HRC Group (Westin Sydney, Sofitel Sydney)
Housekeeping Supervisor
04.2012 - 06.2014
Job overview
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Adhered to safety protocols by enforcing proper equipment usage.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
Shangri-la Sydney
Guest Service Associate
11.2009 - 03.2012
Job overview
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
- Used [Software] to check daily record sheets, guest accounts and available vouchers.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Education
Australian Catholic University, Sydney Australia
BBA from Accounting
01.2012
University Overview
- Professional Development: Internship
Junior Tax Accountant
Chan & Naylor, Sydney, Australia | February 2011 - May 2011
- Assisted senior tax accountants in preparing individual and corporate tax returns, ensuring accuracy and compliance with tax laws.
- Conducted research on tax regulations and changes to keep clients informed about potential tax-saving opportunities and compliance requirements.
- Reviewed financial documents, including income statements and balance sheets, to identify deductions and credits for clients.
- Prepared and filed quarterly and annual tax reports for a diverse client portfolio, consistently meeting deadlines.
- Collaborated with clients to gather necessary financial information and provided guidance on tax planning and strategies to optimize their financial positions.
- Demonstrated proficiency in tax software and tools, such as Intuit ProConnect and QuickBooks, streamlining the tax preparation process.
Property Investment Experience
Chan & Naylor, Sydney, Australia | May 2011 - December 2012
- Researched and analyzed potential investment properties, evaluating their financial viability and potential for positive cash flow.
- Managed a portfolio of residential properties, overseeing rent collection, maintenance, and tenant relations.
- Conducted financial analysis, including ROI calculations and cash flow projections, to make informed investment decisions.
- Successfully negotiated property acquisitions, resulting in a 15% reduction in purchase prices on average.
- Monitored property market trends and conducted regular property inspections to ensure asset quality and profitability.
- Utilized real estate investment software and tools, such as Cozy and Zillow, for property management and market research.
Skills
- Budgeting
- Microsoft Office
- Food Service Regulations
- Budget Development
- Crisis Management
- Team Mentorship
- Strategic Recommendations
- Segment Strategies
- Menu Planning
Traveling
As a hobby, I am an avid and adventurous traveler. Over the years, I have explored over 54 district in Bangladesh and 10 countries, each journey expanding my horizons and fostering a deep appreciation for diverse cultures. Traveling is not just a pastime; it's a passion that has honed my adaptability, problem-solving, and communication skills.
My trips involve meticulous planning, navigating unfamiliar territories, and managing budgets, all of which have developed my organizational acumen. These skills seamlessly transfer to my professional life, where I approach tasks with the same precision and attention to detail.
Moreover, my hobby has heightened my cultural sensitivity, fostering a genuine understanding and respect for different perspectives. This perspective enriches my interactions with colleagues and clients, allowing me to connect on a deeper level and navigate the complexities of a globalized world.
In essence, my passion for travel isn't just about exploring new places; it's a journey of personal growth and skill development that positively impacts my professional life."
Timeline
Catering and Events Manager
Las Vegas Convention Center
08.2022 - 08.2023
Catering Sales Manager
Amari Dhaka
04.2019 - 07.2022
Senior Sales Executive
Lakeshore Hotel
02.2018 - 01.2019
Senior Sales Executive
Radisson Blu Chattagram Bay View
09.2016 - 01.2018
Housekeeping Supervisor
HRC Group (Westin Sydney, Sofitel Sydney)
04.2012 - 06.2014
Guest Service Associate
Shangri-la Sydney
11.2009 - 03.2012
Australian Catholic University
BBA from Accounting
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