Md Khalilur Rahman Mubin
The Bronx,NY
Summary
Retail professional with robust background in driving sales and enhancing customer experiences at Sailor, a well known clothing and apparel brand in Bangladesh. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Sailor
03.2022 - 10.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Greeted customers and provided outstanding customer service.
Restaurant Owner and Server
Cafe Bene
07.2019 - 02.2022
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
Education
Bachelor of Business Studies - Accounting
Moulvibazar Govt. College
Court Rd, Moulvibazar, Bangladesh 12-2017
High School Diploma -
Moulvibazar Govt. High School
Syed Mujtoba Ali Rd, Moulvibazar, Bangladesh03-2014
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Product knowledge
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Timeline
Retail Sales Associate
Sailor
03.2022 - 10.2024
Restaurant Owner and Server
Cafe Bene
07.2019 - 02.2022
Bachelor of Business Studies - Accounting
Moulvibazar Govt. College
High School Diploma -
Moulvibazar Govt. High School
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