Md Moshiur Rahman
BROOKLYN,NY
Summary
A dedicated and customer-focused professional with experience in fast-paced service environments. Proven ability to handle customer inquiries, resolve complaints, and manage transactions with accuracy and efficiency. Skilled in cash management, team collaboration, and providing excellent customer service. Strong problem-solving abilities and attention to detail, with a history of ensuring customer satisfaction in various roles. Seeking to leverage these skills in an Associate Banker position to contribute to branch operations and enhance client experiences.
Overview
5
5
years of professional experience
Work History
Delivery Expert/Shift Manager
Domino's Pizza
07.2023 - Current
- Resolved customer approximately 30 complaints regularly, taking necessary actions to improve service quality.
- Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member
Dunkin' Donuts
10.2021 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Summer Intern
CVS Pharmacy
07.2021 - 08.2021
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Youth Participant
Brooklyn Neighborhood Improvement Association,Inc
07.2019 - 08.2019
- Collaborated with fellow SYEP employees to create a positive and inclusive environment for all participants.
- Coordinated with a team and spread awareness among individuals about CENSUS and how it can develop our lives.
- Developed a strong work ethic through punctual attendance, consistent effort, and adherence to deadlines.
Education
BBA - Finance
City College of New York
New York, NY06.2026
High School Diploma -
The School For Classics High School
Brooklyn, NY06.2022
Skills
- Customer Service
- Cash Handling Experience
- Technological Proficiency
- Communication Skills
- Teamwork and Collaboration
- Problem-solving and Adaptability
- Fluent in English, Bengali and Hindi
Timeline
Delivery Expert/Shift Manager
Domino's Pizza
07.2023 - Current
Crew Member
Dunkin' Donuts
10.2021 - 07.2023
Summer Intern
CVS Pharmacy
07.2021 - 08.2021
Youth Participant
Brooklyn Neighborhood Improvement Association,Inc
07.2019 - 08.2019
BBA - Finance
City College of New York
High School Diploma -
The School For Classics High School
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