MD. MUKTER HOSSAIN EMON
Beaumont,Texas
Summary
Dedicated and resourceful Product Support Engineer with a solid background in troubleshooting, technical support, and customer service. Possessing extensive experience in diagnosing and resolving complex technical issues related to software and hardware products. Skilled in providing efficient solutions to optimize product performance and enhance customer satisfaction. Proven ability to communicate effectively with cross-functional teams and end-users to deliver timely and effective support. Seeking to leverage technical expertise and problem-solving abilities to contribute to the success of a dynamic technology company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Marketing Engineer
Forbes Marshall,Pune
Beaumont, TX
12.2022 - 11.2023
- Generate orders for Boiler & Different types of Steam Accessories products of Forbes Marshall.
- Analyzing the details and providing solutions based on benefits/savings.
- Convince Customer with the technical discussion on different types of boiler and steam
products. - Selling of products like Steam valve, piston valve, strainers, PRD stations, Boiler, steam trap and
also other steam systems. - Building relation with the new customers and place the product of Forbes Marshall as the best
in the industry.
Product Support Engineer
Bangla Cat
Beaumont, TX
01.2020 - 11.2022
- Key Account Manager
- Maximizing the sale of Cat Genset parts and service capabilities by calling on customers in an assigned territory.
- Conducting troubleshooting & SOS report on heavy equipment like gas, diesel generator set.
- Handling Client communication, requirement analysis, managing expectation & actively delivered solution.
- Prepare sales engineering reports by collecting, analyzing, and summarizing sales information and engineering.
- Coordination and collaboration with internal Supply chain management -(SCM) , Finance, Logistics & enthusiasm for customer support 24/7.
Intern Engineer
Bangla Cat
Beaumont, TX
08.2019 - 12.2019
- Provided technical assistance to other engineers on staff.
- Improved technical abilities by pursuing training and practical learning opportunities.
- Used computer programs to perform complex engineering operations.
Education
Master of Science - Electrical & Electronics Engineering
Lamar University
Beaumont, TX12-2025
Bachelor of Science - Electrical & Electronics Engineering
American International University-Bangladesh
Khilkhet, Dhaka-122912-2019
Higher Secondary Certificate - Science
Dhaka Residential Model College
Mohammadpur, Dhaka-120708-2013
Secondary School Certificate - Science
Bindubasini Govt. Boys' High School
Tangail, Dhaka-190005-2011
Skills
- Technical Product Sales & Solution
- Data Analysis
- Customer Engagement
- Documentation Preparation
- CAD Software Proficiency
Accomplishments
- Dean's List Honor on Undergraduate
- Magna Cum Laude on Graduation
- Talent Scholarship on Secondary Level
Certification
- CX Essentials - Caterpillar Inc. USA
- Caterpillar Certified PSR on Bangla CAT
- Level-1 Training on Boiler & Steam Accessories
Languages
English
Professional
Bengali
Native/ Bilingual
Affiliations
- Music
- Travelling
- Sports (Cricket, Badminton, Carom)
Timeline
Technical Marketing Engineer
Forbes Marshall,Pune
12.2022 - 11.2023
Product Support Engineer
Bangla Cat
01.2020 - 11.2022
Intern Engineer
Bangla Cat
08.2019 - 12.2019
Master of Science - Electrical & Electronics Engineering
Lamar University
Bachelor of Science - Electrical & Electronics Engineering
American International University-Bangladesh
Higher Secondary Certificate - Science
Dhaka Residential Model College
Secondary School Certificate - Science
Bindubasini Govt. Boys' High School
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