MD Nafis Hossain
Jamaica,USA
Summary
Dynamic professional with extensive experience in customer service and administrative support at Docgo. Proven ability to resolve issues efficiently while fostering strong relationships. Skilled in multitasking and analytical problem-solving, I excel in high-pressure environments, ensuring customer satisfaction and operational excellence. Committed to continuous learning and team collaboration.
Overview
7
7
years of professional experience
Work History
Administrator
Docgo
Jamaica, NY
06.2022 - Current
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Supported departmental activities by providing clerical assistance.
- Assisted in the development of new administrative systems, procedures and policies.
- Responded promptly to customer complaints in a professional manner.
Customer Service Representative
Spirit Airlines Inc.
Jamaica, NY
02.2022 - 06.2022
- Resolved customer complaints promptly and efficiently.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Floor Management
GAP Inc
Westbury, NY
03.2019 - 07.2021
- Responsible for handling the floor as an associate, actively engaging with customers, and making sure they have an easy time while shopping.
- Handled a high-traffic environment that required active communication.
- Responsible for engaging with customers on and off the floor.
- Worked with peers, team members, and upper management to solve issues quickly.
- Employee of the Month several times.
- Managed all aspects of store operations including sales floor management, merchandising standards compliance, pricing accuracy.
Canvasser
FCC
Queens, NY
02.2020 - 12.2020
- Engaging with civilians and handing out information about the COVID-19 vaccine, helping people get vaccinated in the state of NY.
- Engaged in a high-volume traffic area with civilians.
- Helped get the people of NYC vaccinated and provided information about COVID-19.
- Identified target areas for canvassing efforts based on demographic information.
Customer Service
Pizza Hut inc
Queens Village, NY
07.2018 - 04.2019
- Responsible for handling a variety of duties in one shift that require me to communicate and engage with customers and team members.
- Promptly responsible for handling cashiers and handling phone calls.
- Handling difficult customers and solving the issues that were dealt with by the customers and team members.
- Maintaining a clean, fun, and nice working environment.
- Contributed to a positive customer service experience by providing excellent customer service skills.
Education
High school diploma - Science and math
Queens collegiate high school:A college to board school
Jamaica, NY07.2018
Associate of Science - Computer And Information Systems Security
Queensborough Community College
Oakland Gardens, NYSkills
- Excellent communication skills
- Team building
- Customer service
- Multitasking
- Analytical Problem Solving
- Active listening
- Open to learning new skills
- Self-confidence
- Time management
- Administrative support
Volunteer Experience
covid-19 vaccine site, Queens, NY, 11/05/21, Helped many people get vaccinated., Organizing the vaccine site.
Languages
English
Professional
Bengali
Professional
Hindi
Professional
Timeline
Administrator
Docgo
06.2022 - Current
Customer Service Representative
Spirit Airlines Inc.
02.2022 - 06.2022
Canvasser
FCC
02.2020 - 12.2020
Floor Management
GAP Inc
03.2019 - 07.2021
Customer Service
Pizza Hut inc
07.2018 - 04.2019
High school diploma - Science and math
Queens collegiate high school:A college to board school
Associate of Science - Computer And Information Systems Security
Queensborough Community College