Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Md RAKIBUR BHUIYAN

New York City,USA

Summary

Dedicated and client-focused professional with over 4 years of experience in financial services and retail companies. Proven track record of delivering exceptional customer service, driving sales, and building lasting relationships through needs-based solutions. Strong analytical, communication, and problem-solving skills with a deep understanding of financial operations, compliance, and financial products. Seeking to contribute to a dynamic team focused on providing world-class financial service and exceeding business goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Experience Analyst/Member Services

BJ’s Wholesale Club
New York, NY
05.2022 - 06.2025
  • Delivered exceptional customer service in a fast-paced retail environment, supporting over 100 daily customer interactions.
  • Managed POS transactions, returns, membership renewals, and credit card enrollments with accuracy and efficiency.
  • Promoted BJ’s credit card and membership services through needs-based conversations, consistently meeting sales goals.
  • Handled large cash transactions, ensured register accuracy, and maintained daily reconciliation reports.
  • Resolved customer concerns professionally, escalating issues to management when necessary.
  • Trained new team members in customer service best practices and operational procedures.
  • Demonstrated knowledge of company products and services to upsell and cross-sell effectively.
  • Supported inventory, loss prevention, and compliance efforts during store audits.
  • Utilized strong working knowledge of Microsoft Office and financial software systems for reporting and data analysis.
  • Applied analytical skills to interpret client data and assist in refining strategies from internal business partners.
  • Demonstrated polished verbal and written communication skills with clients, colleagues, and leadership.
  • Maintained confidentiality, professionalism, and integrity in all interactions while fostering a collaborative team environment.

Customer Support Analyst

Core Business Technologies (Financial Service)
, Rhode Island
01.2021 - 04.2022
  • Delivered personalized support to customers across digital and in-person channels, identifying user needs and providing feedback to the product team for enhanced service delivery.
  • Handled user testing of financial transactions, including deposits, payments, and account servicing workflows, ensuring alignment with compliance standards.
  • Build strong feedback loops between end-users and development teams by cross-referencing customer input with UAT findings, improving the usability of digital payment products.
  • Achieved performance goals by validating key user flows, supporting customer satisfaction, and assisting in smooth product rollouts and adoption.
  • Maintained hands-on expertise in core banking systems to simulate real-world scenarios during testing and contribute to process improvements that enhance overall customer experience and product reliability.

Education

Bachelor of Science -

New York City College of Technology
06.2020

Associate of Applied Science -

LaGuardia Community College
06.2018

Skills

  • Customer Relationship Management
  • Needs-Based Selling
  • Deposit & Transaction Processing
  • Cross-Selling & Referrals Analysis
  • Collaboration & Teamwork
  • Banking Regulations & Compliance
  • Cash Handling & Accuracy
  • Financial Product Knowledge
  • Mobile & Online Transactions Proficiency

Certification

  • Anti-Money Laundering (AML): US Edition February 2023
  • PCI-DSS Compliance February 2023
  • Google Data Analytics Professional Certificate July 2024

Timeline

Customer Experience Analyst/Member Services

BJ’s Wholesale Club
05.2022 - 06.2025

Customer Support Analyst

Core Business Technologies (Financial Service)
01.2021 - 04.2022

Bachelor of Science -

New York City College of Technology

Associate of Applied Science -

LaGuardia Community College

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