MD SAIFUL ISLAM
Brooklyn,NY
Summary
Proven leader and operational expert, I excelled as Hotel Manager at 262 INVESTORS LLC, enhancing team productivity and guest satisfaction. Mastering conflict resolution and maintenance oversight, I spearheaded initiatives that significantly improved service quality and safety compliance, showcasing a blend of motivational and facility management skills.
Overview
1
1
year of professional experience
Work History
Hotel Manager
262 INVESTORS LLC
07.2023 - Current
Oversee daily operations of the hotel, ensuring smooth and efficient functioning.
- Oversee the maintenance department to ensure the hotel is well-maintained and in good repair.
- Schedule regular maintenance and repairs for all hotel facilities and equipment.
- Ensure compliance with safety standards and regulations.
- train and manage hotel staff, including maintenance personnel and receptionists.
- Conduct regular performance evaluations and provide feedback.
- Foster a positive and collaborative work environment.
- Schedule staff shifts and ensure adequate coverage at all times.
Education
BBA - Marketing
UNIVERSITY OF COMILLA
DHAKA BANGLADESH2010
Skills
Leadership and Team Management
- Motivating Staff: Inspire and lead a diverse team, ensuring high morale and productivity
- Conflict Resolution: Address and resolve conflicts among staff or with guests efficiently
- Daily Operations: Oversee the day-to-day activities of the hotel, ensuring smooth operations
- Facility Management: Ensure the hotel’s facilities are well-maintained and meet safety standards
- Coordination with Maintenance Staff: Work closely with maintenance teams to address any repairs or upgrades needed promptly
- Quality Control: Ensure all aspects of the hotel meet high standards, from cleanliness to service quality
- Problem-Solving: Quickly identify and resolve issues to maintain guest satisfaction
Timeline
Hotel Manager
262 INVESTORS LLC
07.2023 - Current
BBA - Marketing
UNIVERSITY OF COMILLA
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