MD Wasif Ashab Iqbal
New York City,New York
Summary
Dynamic customer service professional with experience at Verizon, adept at problem solving and data analysis. Proven track record in enhancing customer satisfaction and streamlining processes. Skilled in project management and quality assurance, I effectively collaborate with teams to drive impactful initiatives and deliver exceptional service.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Verizon
New York, NY
02.2025 - 10.2025
- Assisted customers with inquiries about products and services.
- Resolved issues by following company procedures and guidelines.
- Maintained accurate customer records in the database system.
- Collaborated with team members to enhance customer satisfaction efforts.
- Handled customer complaints professionally and empathetically.
- Processed orders quickly and efficiently through internal systems.
Summer Intern
Ya-Ya Network
New York, NY
06.2024 - 09.2024
- Assisted in organizing community events and workshops for youth engagement.
- Collaborated with team members to develop outreach strategies for local communities.
- Participated in brainstorming sessions to generate ideas for new projects and campaigns.
- Created social media content to promote Ya-Ya Network's initiatives and programs.
- Conducted research on youth trends to enhance program offerings and activities.
Education
Bachelor of Engineering - Engineering
Rutgers University
New Brunswick, NJ05-2028
High School Diploma -
Beacon High School
New York, NY06-2024
Skills
- Service principles
- Data analysis
- Project management
- Customer service
- Quality assurance
- Problem solving
Affiliations
- Badminton
- Karate
Languages
English
Native/ Bilingual
Bengali
Limited
Timeline
Customer Service Representative
Verizon
02.2025 - 10.2025
Summer Intern
Ya-Ya Network
06.2024 - 09.2024
Bachelor of Engineering - Engineering
Rutgers University
High School Diploma -
Beacon High School
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