MD ZAHED RUMI
The Bronx,NY
Summary
Proven leader at First Security Islami Bank PLC, adept in quality control and fostering employee engagement. Streamlined interdepartmental processes, enhancing cooperation and efficiency. Excelled in conflict resolution, significantly improving customer satisfaction. Implemented process improvements, demonstrating keen attention to detail and a strong ability to identify and act on opportunities for enhancement.
Overview
24
24
years of professional experience
Work History
Cash Team Lead
First Security Islami Bank PLC.
Dhaka, Bangladesh
03.2001 - 09.2024
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Ensured compliance with company policies and procedures throughout the team.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified opportunities for process improvements, implementing changes when required.
Education
Master of Science - Botany
University of Chittagong
Chittagong, Bangladesh04-1991
Bachelor of Science - Botany
M.C. College
Sylhet, Bangladesh04-1990
Higher Secondary School Certificate - Science
Sylhet Government College
Sylhet, Bangladesh06-1987
Skills
- Quality control
- Attention to detail
- Employee engagement
- Marketing
- Relationship building
- Conflict resolution
- Program development
- Complaint resolution
Languages
Bengali
Native/ Bilingual
English
Professional
Timeline
Cash Team Lead
First Security Islami Bank PLC.
03.2001 - 09.2024
Master of Science - Botany
University of Chittagong
Bachelor of Science - Botany
M.C. College
Higher Secondary School Certificate - Science
Sylhet Government College
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