Mea Alessi
Katy,Texas
Summary
Dynamic Team Leader with a proven track record at Coldstone Creamy, excelling in customer satisfaction and team motivation. Expert in staff training and quality improvement, achieving high standards through attention to detail and problem-solving. Enhanced daily workflow, fostering a positive environment and resolving issues efficiently. Skilled in collaboration and complex problem-solving, driving exceptional results.
Overview
1
1
Certification
Work History
Team Leader
Coldstone Creamy
Fulshear, TX
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Helped train new employees on how to work efficiently and multi-task in the workplace.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Fostered a positive working environment through active listening and constructive feedback, improving staff morale.
- Resolved customer complaints promptly, going above and beyond to ensure complete satisfaction with our services.
Education
Jordan High School
Fulshear03.2025
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Team Motivation
- Overseeing Daily Activities
- Quality Improvement
- Daily workflow improvement
Certification
- Food Handlers Certification
- Trained and experienced with POS systems
Timeline
Team Leader
Coldstone Creamy
04.2024 - Current
Jordan High School