Mea Kelly
Acworth,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Woodstock Furniture Outlet
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collaborated with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and parts
- Exhibited high energy and professionalism when dealing with clients and staff.
Administrative Wage Garnishment Collector
Immediate Credit Recovery
08.2016 - 03.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Used skip tracing and other techniques to locate debtors.
Service and Repair Coordinator
Numotion
04.2012 - 08.2016
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Managed filing systems for electronic and hard copy documents to keep organized records.
Customer Service
Rooms To Go
05.2007 - 05.2012
- Delivered superior customer service to retain existing customers and attract future customers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Colleton County High School
Walterboro, SC08.1998
Skills
- Customer Engagement
- Active Listening
- Order Management
- Follow-through Skills
- Organizational Skills
- Lean Thinking
- Problem Solving
- Team Motivation
Timeline
Customer Service Representative
Woodstock Furniture Outlet
10.2021 - Current
Administrative Wage Garnishment Collector
Immediate Credit Recovery
08.2016 - 03.2020
Service and Repair Coordinator
Numotion
04.2012 - 08.2016
Customer Service
Rooms To Go
05.2007 - 05.2012
High School Diploma -
Colleton County High School
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