Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shaia Meade

Henrico,VA

Summary

Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction.

Overview

3
3
years of professional experience

Work History

Deli/Bakery Chef

Food Lion
Henrico, VA
06.2023 - Current
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Created attractive dessert trays for catering events.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Rotated stock as needed to keep freshness intact.

Cashier

Food Lion
Richmond, VA
11.2022 - Current
  • Cashier
  • Customer Service
  • Provided exceptional customer service by promptly addressing and resolving customer inquiries, concerns, and complaints
  • Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
  • Managed a high volume of incoming calls, emails, and chats from customers in a timely manner
  • Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information
  • Operated cash register and accurately processed payments, returns, and exchanges.

Generalist

Macys
Colonial Heights, VA
01.2025 - 04.2025
  • Collaborated with cross-functional teams across departments on special projects as needed.
  • Utilized problem-solving and analytical thinking to resolve customer inquiries.
  • Demonstrated ability to effectively manage multiple projects simultaneously, meeting tight deadlines.

Education

Psychology

Virginia State University
Petersburg, VA

Skills

  • Problem Solving
  • Media Relations
  • Leadership
  • Teamwork
  • Time Management
  • Multitasking
  • Computer skills

Affiliations

YOUTH CONSERVATION CORPSMEMBER - Green Bay, VA

Youth Conservation Corps, June 2022-July 2022:

Restoration and preservation of wildlife habitats

Removal of non-native plants and weeds

Landscaping, recycling, and other community improvements

Trail restoration and construction

BLOOD DRIVE VOLUNTEER - Richmond, VA

American Red Cross, September 2022-May 2024:

Performed administrative tasks such as filing paperwork associated with each drive or maintaining an up-to-date

database of current volunteers.

Maintained detailed records of donations and donor information, ensuring accuracy and compliance with

regulations.

Updated and entered patient information into computer system.

Greeted prospective donors upon arrival at the event location; answered questions regarding the process of giving

blood.

Assisted in recruiting volunteers for blood drives, including preparing promotional materials and delivering

presentations to community groups.

VIRGINIA STATE UNIVERSITY TOUR GUIDE - Petersburg, VA

Virginia State University, August 2024 - May 2025:

Greeted visitors/guests and take any tickets required for tours.

Escorted and lead groups of visitors around the premises, landscapes, or streets.

Provided useful and interesting information (e.g., historical or cultural facts) for groups of visitors regarding points of interest, artwork, exhibits, buildings, or geography.

Memorized any scripts and supply pertinent information in a narrative format.

Addressed and answered questions that any visitors/guests may have had.

Reported any observations, concerns, or incidents to supervisory or security staff that may require action and attention.

Knew all safety procedures as you are responsible for large groups of people (e.g., knowledge of fire exits, elevators, and restroom facilities).

Timeline

Generalist

Macys
01.2025 - 04.2025

Deli/Bakery Chef

Food Lion
06.2023 - Current

Cashier

Food Lion
11.2022 - Current

Psychology

Virginia State University