Meagan Austin
Greensboro,NC
Summary
Accomplished Digital Banker with a proven track record at PNC Financial Services, enhancing customer satisfaction and retention through innovative digital banking solutions and robust fraud prevention techniques. Skilled in financial analysis and team leadership, I excel in developing strategies that significantly improve digital banking experiences and operational efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Digital Banker
PNC Financial Services
08.2022 - Current
- Built referral business opportunities and recommended strategies to grow client base.
- Implemented new digital banking features, resulting in enhanced security measures and fraud prevention.
- Enhanced customer satisfaction by providing efficient and knowledgeable digital banking support.
- Collaborated with cross-functional teams to develop innovative digital banking solutions tailored to client needs.
- Developed customized financial plans using digital tools, contributing to increased overall client satisfaction.
- Maintained up-to-date knowledge of regulatory requirements related to digital banking services, ensuring full compliance in all operations.
- Streamlined digital banking processes for improved user experience and increased customer retention.
Claims Representative
Lincoln Financial
02.2020 - 01.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Calculated adjustments, premiums and refunds.
Technical Support Representative
Conduent Solutions
08.2018 - 02.2020
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Researched product and issue resolution tactics to address customer concerns.
Education
Bachelor of Science - Business Information Technology
North Carolina A & T State University
Greensboro, NC12.2026
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ07.2023
Skills
- Fraud detection techniques
- Digital marketing strategies
- Mobile Banking Solutions
- Critical Thinking
- Planning and coordination
- Team Building Leadership
- Relationship building and management
- Financial analysis and reporting
- Workflow Coordination
- Risk Management
- Data Analysis
- Fraud prevention
Timeline
Digital Banker
PNC Financial Services
08.2022 - Current
Claims Representative
Lincoln Financial
02.2020 - 01.2022
Technical Support Representative
Conduent Solutions
08.2018 - 02.2020
Bachelor of Science - Business Information Technology
North Carolina A & T State University
Associate of Arts - Business Administration And Management
University of Phoenix