Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Hi, I’m
Meagan Baker
Gurnee,IL
Summary
Overview
11
years of professional experience
Work History
W.W. Grainger
Sr. Merchandising Analyst
09.2021 - Current
Job overview
- Executed daily maintenance activities such as discontinuations, analyzing DTS proposals, NPI initiations/SKU activation, and creating meaningful associations
- Maintained online customer experience of a million dollar product line
- Analyzed competitor pricing strategies to maintain a competitive edge in the marketplace.
- Streamlined processes for SKU creation and maintenance to ensure accurate product information.
- Optimized product placement by conducting thorough market research and analyzing consumer trends.
- Used various market research tools and techniques to gather, analyze and interpret data.
W.W. Grainger
Interim Coverage Associate
07.2019 - 09.2021
Job overview
- Maintained customer-focus approach and took initiative to maintain competitive edge through continuous education from additional supplier/sales training to advanced MS Excel courses
- Maintained customer relationships and generated new business in uncovered territories.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to company revenue by helping to protect $6 million in 2020, using strategic planning and Grainger Edge Principles
- Maintained and cultivated long-term quality relationships with over 100 customer accounts by addressing needs, providing superior service and preparing new sellers to take over territories.
- Conferred with customers to understand needs and make targeted Grainger service recommendations.
W.W. Grainger
Inside Sales Representative
04.2016 - 07.2019
Job overview
- Determined needs, delivered solutions and overcame objections through value based conversation
- Maintained open territories to minimize customer disruption and loss of wallet share for 6+ territories over 3 years
- Prioritized daily work flows to maximize plan to win results.
- Developed and deepened customer relationships to drive revenue growth.
- Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings. 2018 end of year results: 105% to goal positive 6%V
McKesson Specialty Health
Customer Service Representative
02.2014 - 03.2016
Job overview
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered 40+ inbound calls per day and directed to designated individuals or departments.
- Resolved average of 200 inquiries per week to consistently meet performance benchmarks in all areas, including speed, accuracy and volume.
Education
University of The Incarnate WordSan Antonio, TX
MBA from Business Administration
05.2018
University Overview
- Graduated with 3.9 GPA
- Member of Delta Mu Delta
- Member of Alpha Sigma Lambda
- Dean's List
University of The Incarnate WordSan Antonio, TX
Bachelor of Science from Business Administration
12.2016
University Overview
- Graduated Magna Cum Laude
- Minored in Organizational Development
- Member of Delta Mu Delta
- Member of Alpha Sigma Lambda
Skills
- Verbal and written communication
- Account Relationship Development
- Strategic Planning
- Proficient in Microsoft Office Suite
- Analytical Problem Solving
- Cross-department teamwork/collaboration
- Data analysis
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Personal development programsWork-life balanceCompany CultureFlexible work hoursInterests
Life long Learner
Crafting
Timeline
Sr. Merchandising Analyst
W.W. Grainger
09.2021 - Current
Interim Coverage Associate
W.W. Grainger
07.2019 - 09.2021
Inside Sales Representative
W.W. Grainger
04.2016 - 07.2019
Customer Service Representative
McKesson Specialty Health
02.2014 - 03.2016
University of The Incarnate Word
MBA from Business Administration
University of The Incarnate Word
Bachelor of Science from Business Administration
Similar Profiles
Tra' Kea HarrisTra' Kea Harris
Human Resource Coordinator at W.W. GRAINGER INCHuman Resource Coordinator at W.W. GRAINGER INC
Marty P MevisMarty P Mevis
Account Manager at W.W. GraingerAccount Manager at W.W. Grainger
Lakshmi PandetiLakshmi Pandeti
Sr Manager at W.W. GraingerSr Manager at W.W. Grainger