Dedicated and reliable customer service professional seeking employment with a reputable company to utilize extensive experience, strong interpersonal skills, and keen attention to detail for enhancing customer and employee satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Consumer Loan Officer
Neches Federal Credit Union
Nederland, TX
2020.02 - Current
Analyzed financial statements, credit reports, and other documents to assess borrower's creditworthiness.
Established relationships with borrowers, lenders, and third parties involved in the loan process.
Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
Assisted in month-end balancing of back-end product general ledgers.
Consumer Loan Processor
Neches Federal Credit Union
Beaumont, TX
2017.08 - 2020.02
Performed data entry tasks associated with processing consumer loans.
Resolved customer inquiries regarding their loan accounts in a timely manner.
Worked closely with other departments such as collections, underwriting and accounting when necessary.
Answered incoming calls from customers inquiring about their loan status or making payment arrangements.
Interviewed applicants to identify needs and evaluate eligibility for loans.
Head Teller
Neches Federal Credit Union
Beaumont, TX
2016.02 - 2017.08
Trained new tellers on operational procedures, policies, and regulations.
Maintained confidentiality of customer accounts by adhering to security procedures.
Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
Balanced bank's vault of daily cash for withdrawals and deposits.
Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
Managed supply of cash for the branch, including ordering cash from the vault as necessary.
Identified transaction errors when debits and credits did not balance.
Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Teller
Neches Federal Credit Union
Beaumont, TX
2014.06 - 2016.02
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Performed daily reconciliation of teller drawer within established limits.
Courtesy Booth Clerk
Market Basket Food Stores
Nederland, TX
2009.10 - 2014.06
Balanced cash drawer at the end of each shift.
Performed opening and closing duties such as counting money in cash drawers and checking credit card slips.
Utilized point-of-sale system for processing payments from customers.
Education
High School Diploma -
Nederland High School
Nederland, TX
2011-06
Skills
Documentation Review
Organizational Skills
Attention to Detail
Financial Counseling
Typing 74 WPM
Analytical and Critical Thinking
Dependable and Responsible
Interpersonal Communication
Accomplishments
8 year perfect attendance record
Certification
Credit Union National Association Inc. Certified Credit Union Financial Counselor, October 2023
References
References available upon request.
Timeline
Consumer Loan Officer
Neches Federal Credit Union
2020.02 - Current
Consumer Loan Processor
Neches Federal Credit Union
2017.08 - 2020.02
Head Teller
Neches Federal Credit Union
2016.02 - 2017.08
Teller
Neches Federal Credit Union
2014.06 - 2016.02
Courtesy Booth Clerk
Market Basket Food Stores
2009.10 - 2014.06
High School Diploma -
Nederland High School
Credit Union National Association Inc. Certified Credit Union Financial Counselor, October 2023
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