Meagan Benzo
Punta Gorda,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
20
20
years of professional experience
Work History
SERVER/ BARTENDER
FOUR POINTS BY SHERATON/ TT'S TIKI BAR
10.2018 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
SERVER
CONNOR'S STEAK AND SEAFOOD
01.2019 - 01.2020
SERVER
THE REVELER
08.2018 - 01.2019
SERVER/BARTENDER
D'AGOSTINO'S PIZZA & PUB WRIGLEYVILLE
04.2018 - 09.2018
SERVER/BARTENDER/BANQUET SERVER
THE WAVERLY
03.2014 - 04.2018
SERVER
ZEKE'S BAYSIDE BAR AND GRILL
05.2011 - 03.2014
DATA ENTRY PROCESSOR
ADP
03.2007 - 05.2011
RE-BATH PRODUCTION MANAGER
SCHAFER BUILDERS
- 03.2007
SERVER
GEORGIO'S PIZZA & PUB
01.2005
SERVER
NICK'S PIZZA & PUB
04.2004 - 01.2005
Education
ASSOCIATE OF SCIENCE - MEDICAL ASSISTANT
SOUTHWEST FLORIDA COLLEGE
06.2013
Skills
- POS System proficiency
- Safe serve certified
- Strong team member
- Multi-tasking and prioritization
- Banquets and high-volume dining
- TIPS certified
Timeline
SERVER
CONNOR'S STEAK AND SEAFOOD
01.2019 - 01.2020
SERVER/ BARTENDER
FOUR POINTS BY SHERATON/ TT'S TIKI BAR
10.2018 - Current
SERVER
THE REVELER
08.2018 - 01.2019
SERVER/BARTENDER
D'AGOSTINO'S PIZZA & PUB WRIGLEYVILLE
04.2018 - 09.2018
SERVER/BARTENDER/BANQUET SERVER
THE WAVERLY
03.2014 - 04.2018
SERVER
ZEKE'S BAYSIDE BAR AND GRILL
05.2011 - 03.2014
DATA ENTRY PROCESSOR
ADP
03.2007 - 05.2011
SERVER
GEORGIO'S PIZZA & PUB
01.2005
SERVER
NICK'S PIZZA & PUB
04.2004 - 01.2005
RE-BATH PRODUCTION MANAGER
SCHAFER BUILDERS
- 03.2007
ASSOCIATE OF SCIENCE - MEDICAL ASSISTANT
SOUTHWEST FLORIDA COLLEGE
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