Meagan Cash

• Process and review invoices for accuracy, completeness, and proper documentation.
• Reconcile vendor statements against accounts payable records to identify missing invoices, duplicate charges, and payment discrepancies.
• Researched and resolved invoice, payment, and account balance discrepancies to uphold financial integrity.
• Communicate with vendors and internal departments regarding outstanding invoices, payment status, and account questions.
• Maintained organized accounts payable records and supporting financial documentation to facilitate efficient audit processes.
• Monitored payment schedules and processed invoices promptly.
• Record and process daily transactions in accounts payable (l.e. obtain approvals and issue checks).
• Perform account reconciliations to maintain accurate financial records and identify discrepancies.
• Assisted with bank reconciliations by reviewing transactions and investigating variances to ensure accurate financial reporting.
• Ensured accurate vendor information by maintaining and updating records for payment locations. in the general ledger, including set up of payment locations and creation of new vendor request forms and/or change forms.
• Respond to vendor inquiries and assist with research of vendor payment discrepancies.
• Assist with processing employee garnishment, broker garnishment and broker's backup withholding.
• Assist with monitoring company credit card, ensuring all transactions are approved with proper receipts submitted.
• Assist with uploading disbursements

Communicated with clients over phone, email and chat platforms

De-escalated customer complaints using specialized communication techniques

Handled escalated callers to reach positive outcomes

Offered products and services to meet customers' needs and goals

Addressed customer concerns and complaints and resolved issues promptly

Processed orders and coordinated delivery schedules to meet customer needs

Built strong knowledge of product line to assist customers in selecting products

Exchanged merchandise and refunded money to adjust customer accounts and

resolve billing issues

Upsold and cross-sold add-on purchases to increase sales

Updated customer accounts with current personal and purchasing information

Served as friendly first point of contact for customer inquiries

Educated customers by explaining complex details in easy-to-understand terminology

Engaged with customers to understand needs, resolve issues, and answer product

questions

Diagnosed and resolved reported issues through systematic troubleshooting, incident

triage, and escalation procedures that augmented customer service experience

Engaged clients to impart status updates, request more information, and schedule

troubleshooting sessions