Meagan Donovan
Abington,MA
Summary
Dedicated sales lead experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Footwear Department Lead - Keyholder
Dick’s Sporting Goods
01.2022
- I started as a cashier but got promoted to Customer Service Specialist after only 3 months
- I worked as a CSS for about 5 months before being promoted to apparel sales co-lead
- In this position, my responsibilities included keeping up to date with company game plans, providing excellent customer service, and keeping the apparel department neat and organized
- After working as an apparel lead for approximately 7 months, I transferred to the Brockton location and was promote to footwear sales lead
- As a footwear lead, it is my job to manage a team of associates to ensure that the department is kept neat and easy to shop while also keeping track of all the department’s inventory
- The company provides us with a new game plan, which consists of planograms and floorplans, approximately every season change
- When the new game plan drops, we only have a limited time to get each one completed
- In addition to working in these three departments, I am also cross trained in our online fulfillment department, our team sports department, and freight processing
- While footwear is my first priority, on any given day I am willing and ready to help out in any of the departments I am trained in
- As a keyholder, I have also been given the responsibility of opening and closing the store as needed
- When opening/closing the store, I am responsible for counting the drawers and safe in the cash office and overseeing every department in the store.
Front End Supervisor
Trucchi’s Supermarket
08.2015
- I was responsible for overseeing all the cashier and baggers working during my shift
- I had to ensure the front end stayed clean, neat, and organized and I was also responsible for keeping the change drawer balanced at $500
- In addition to all these responsibilities, I also provided excellent customer service to all those shopping in the store.
Member Services
Planet Fitness
02.2021 - 11.2021
- My responsibilities included welcoming people into the club, cleaning equipment, checking people in, and making sure there were no problems with the member’s billing.
Cashier
Lowe’s
- My responsibilities included working the cash register and keeping the drawer balanced while also providing great customer service
- On any given day, I would work at the main registers, the outside lawn and garden registers, the lumber registers, or the self-checkout registers.
Education
Bachelor of Arts in Economics -
University of Massachusetts Dartmouth
05.2022
Skills
- Merchandising
- Organizational abilities
- Cash handling and management
- Inventory management
- Customer service
- Retail management
- Problem-Solving
- Freight processing
- Time management skills
- Reliability and punctuality
- Microsoft Office
Accomplishments
- I was promoted to a supervisor position at Dick's Sporting Goods after only working there part time for two months.
- I was requested to work on a footwear renovation project at another Dick's Sporting Goods location due to how well I excelled in my own store.
- UMass Dartmouth women's basketball team captain 2021-2022 season
- NEWBA All-Star 2022
- Archbishop williams high school girls basketball team captain 2017
- Girls basketball high school state championship 2015 and 2017
Honors And Awards
- Member of the Omicron Delta Epsilon International Economics Honor Society – Alpha Epsilon chapter
- UMD Dean’s List, fall semester 2020, spring semester 2021, fall semester 2021, spring semester 2022
- New England Women’s Basketball Association All Star 2022
- National Honor Society at Archbishop Williams High School
- High school basketball state championship, 2015, 2017
- Mass coaches basketball all-team award, 2017
- Patriot ledger all scholastic, 2017
Activities
- UMass Dartmouth women’s basketball team, 2018-19, 2019-20, 2020-21, 2021-22
- Team Captain 2021-22
- WPI women’s basketball team, 2017-18
- Archbishop Williams girls basketball team, 2013-14, 2014-15, 2015-16, 2016-17
- Team Captain 2016-17
- Archbishop Williams High School track and field team, 2016, 2017
Certification
- EMT Basic - Certified Emergency Medical Technician
Timeline
Footwear Department Lead - Keyholder
Dick’s Sporting Goods
01.2022
Member Services
Planet Fitness
02.2021 - 11.2021
Front End Supervisor
Trucchi’s Supermarket
08.2015
Cashier
Lowe’s
Bachelor of Arts in Economics -
University of Massachusetts Dartmouth
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