Dakota McGowan
Department Manager
Knoxville,TN
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Dedicated to making everyday a better day by bringing positive attitude and dedication to the work place.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Men's and Women's Footwear Lead
Dick's Sporting Goods, Inc. House Of Sport
Knoxville, Tennessee
04.2020 - Current
- 01Built and maintained productive working relationships with team members and set and maintained high standards of performance in footwear sales.
- Prioritized and managed multiple projects and integrated leadership responsibilities with selling role.
- Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
- Demonstrated inspirational attitude that contributed to positive team and sales environment.
- Monitored and replenished display inventory and restructured according to available stock.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Handled 5-10 calls per day to address customer inquiries and concerns
Assistant Basketball Coach
Maryville Christian School
Maryville, TN
01.2021 - Current
- Led practice sessions with players practicing drills, honing techniques and scrimmaging to put practiced skills into play.
- Coordinated with head coach and experienced players to develop curriculum and play book.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Traveled across region to observe junior athletes and identify potential team recruits.
Student Ambassador Coordinator
King University
Bristol, TN
08.2018 - Current
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Designed engaging lessons, using art and visual aids to enhance learning process.
- Organized group tutoring sessions to help students struggling in similar areas.
- Collaborated with Professors to develop functional budgets within allocated funds
- Managed over 60 kids between grade levels
Assistant Store Manager
Kinnucans
Knoxville, United States
04.2016 - 07.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Walked through store areas every 1 hour to half-hour to identify and proactively resolve issues negatively impacting operations
Education
MBA - Project Management
King University
Bristol, TN 06.2021 - Current
Bachelor of Science - Business Management
King University
Bristol, TN 08.2018 - 05.2021
Skills
Merchandising operations
Merchandising
Business Development
Employee scheduling
Inventory management
Staff training/development
Budget development
B to B sales
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of CO-Workers in the development of Footwear Re-flow.
Timeline
MBA - Project Management
King University
06.2021 - Current
Assistant Basketball Coach
Maryville Christian School
01.2021 - Current
Men's and Women's Footwear Lead
Dick's Sporting Goods, Inc. House Of Sport
04.2020 - Current
Student Ambassador Coordinator
King University
08.2018 - Current
Bachelor of Science - Business Management
King University
08.2018 - 05.2021
Assistant Store Manager
Kinnucans
04.2016 - 07.2018