Mia McLain
Belfast,TN
Summary
Seasoned operations/logistics worker and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
Footwear Operations
Dicks House of Sport
01.2022 - Current
- Manage men's footwear backstock with estimated 10,000 units at maximum capacity
- Unload footwear trucks averaging 400-600 units per truck and organize merchandise for backstock
- Scan and bay truck shipments to completion in 4-6 hours on average
- Make displays for new products
- Developed systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Developed and implemented strategies to maximize customer satisfaction
- Carried out weekly audits to ensure merchandise was located correctly and inventory was accurate to ensure product was easily found for customers
- Achieved most profitable footwear department in the company
Operations Associate
Dicks House Of Sport
04.2021 - 12.2021
- Unloaded freight and transferred to pallets for processing
- Assisted customers in loading exercise equipment, kayaks etc into their vehicle
- Maintained clean and organized receiving dock
- Organized several merchandise stockrooms throughout store
- Operated cardboard baler and made bales once full.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Conducted regular inventory audits to prevent stock shortages and losses.
Dock Associate
Dillard's
12.2020 - 04.2021
- Unloaded freight and processed it according to its department
- Ensured clean store presentation
- Packaged online orders for shipment
- Organized warehouse stock and delivered product to sales floor
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Used fork lifts, hand truck, and pallet jacks to move materials on dock
Sales Associate/Seasonal Supervisor
Party City
09.2020 - 12.2020
- Checked out customers on register
- Picked curbside orders
- Packaged ship from store orders (BOPIS)
- Recovered store merchandise to maintain clean store presentation
- Unloaded freight shipments and sorted shipments by location on sales floor
- Stocked merchandise with correct labeling/pricing.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Center Trainer/Team Lead
Main Event Entertainment
06.2017 - 03.2020
- Provided excellent service to guests to create memorable experience
- Trained new team members and coached existing team members
- Performed mechanical repairs and routine maintenance on arcade games resulting in highest play per call ratio in district (how many times a game can be played before an arcade technician is called for in depth repairs)
- Performed motherboard repairs on laser tag guns and monitored laser tag server
- Tested and recorded all 150 arcade games each week for errors (ex:dim or burnt light bulbs, non functioning sensors or buttons, malfunctioning hoppers, incorrect ticket payout, etc.)
- Conducted weekly inventory on prize items and crane games, submitted inventory on CrunchTime inventory system and submitted return orders for damaged products
- Assisted with department scheduling.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Associates of Applied Science - Design for Web and Print
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
Bearden High School
Knoxville, TNCertified in Technical Support Fundamentals from Google -
Offered Through Coursera
Certified in computer networking -
Offered Through Coursera
Skills
- Guest Relations Experience
- Inventory Management Procedures
- Creative Solutions
- RFID Tracking
- Merchandising operations
- Logistics Operations
- Order picking and processing
- Pallet Jack Operations
Timeline
Footwear Operations
Dicks House of Sport
01.2022 - Current
Operations Associate
Dicks House Of Sport
04.2021 - 12.2021
Dock Associate
Dillard's
12.2020 - 04.2021
Sales Associate/Seasonal Supervisor
Party City
09.2020 - 12.2020
Center Trainer/Team Lead
Main Event Entertainment
06.2017 - 03.2020
Associates of Applied Science - Design for Web and Print
Pellissippi State Community College
High School Diploma -
Bearden High School
Certified in Technical Support Fundamentals from Google -
Offered Through Coursera
Certified in computer networking -
Offered Through Coursera
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