Anastasia Beatty
Alexandria,VA
Summary
Ambitious Operations Manager with a proven track record in restaurant operations, dedicated to driving productivity, profit, and efficiency through proactive and hands-on leadership. With 3.5 years of relevant experience, eager to embrace new professional challenges that offer opportunities for advancement at Crumbl Cookies. Committed to fostering a positive workplace culture while cultivating strong business relationships with peers and team members. A results-oriented approach ensures the achievement of operational goals and enhances overall team performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Crumbl Cookies Franchises
Mesa, AZ
02.2021 - 04.2025
- Oversaw two locations, Mesa and Arcadia Az
- Provided store management and scheduling
- Opened and closed the store at end of day, night and shift
- Handled customer inquiries and complaints
- Regularly supervised a crew of 30-50
- Trained, developed, and managed store employees
- Developed a productive team environment
- Completed performance reviews
- Conducted media interviews and represented the organization at public events
- Operational excellence awards
- High employee retention rates
- State Food Safety Certified and Proctor Certified
General Manager
Panera Bread
Salina, KS
03.2018 - 09.2020
- Lead two different stores as a General Manager.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Maintained High Health Audit Scores
Cake Decorator
Publix Super Markets
Brentwood, TN
09.2009 - 01.2012
- Assembled, prepared, decorated and frosted average of 20 cakes per shift.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils and working spaces to ensure sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Stocked shelves and ordered inventory when product stock became low.
- Produced frostings and creams for cakes.
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
- Created attractive dessert trays for catering events.
Manager
Baskin Robbins
Brentwood, TN
09.2005 - 05.2009
- Led employee performance reviews and discussed improvement strategies with each team member.
- Executed new training initiative to improve skills and develop leaders from within.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Maintained safe food procedures and cleanliness of the store
- Created new marketing techniques to bring in sales
Education
High School Diploma -
Brentwood High School
Brentwood, TN05.2009
Skills
- Issue and conflict resolution
- Strong communication skills
- Contract development and
- Cheerful and energetic management
- High-energy attitude
- Staff development
- Courteous demeanor
- Systems and automation
- Effective team player applications
- Dependable and reliable
- Flexible schedule
- Excellent multitasker
- Cake Decorating
- Guest Relations Experience
- Management
- Restaurant Management
- Profit & Loss
- Guest Services
- Catering
- Business Development
- Store Management Experience
- Payroll
- Leadership
- Team Management
- Retail Management
- Purchasing
- Kitchen Management Experience
- Inventory Control
- Food Safety
- Cooking
- Culinary experience
- Sales
- Retail sales
- Supervising experience
- Problem-solving
- Team leadership
- Customer service
- Operations monitoring
- Operational efficiency
Certification
- State Food Safety Certified
- Certified to Proctor exams for State Food Safety. Can proctor online or in person.
Timeline
Operations Manager
Crumbl Cookies Franchises
02.2021 - 04.2025
General Manager
Panera Bread
03.2018 - 09.2020
Cake Decorator
Publix Super Markets
09.2009 - 01.2012
Manager
Baskin Robbins
09.2005 - 05.2009
High School Diploma -
Brentwood High School