Meagan Hopkins
Morehead City,NC
Summary
Throughout different job titles I have obtained skills in both the medical field and restaurant industry. Experienced with patient registration, insurance verification, and data management. I utilize strong interpersonal skills to provide exceptional patient support and customer service throughout any field of work. I am knowledgeable of healthcare systems and am able to adapt to changing needs and environments.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Carteret Health Care Emergency Department
12.2023 - Current
- Process patient admissions and registrations, ensuring accuracy of demographic and insurance information.
- Answer and direct calls to the correct location throughout the hospital.
- Assist patients with insurance verification and financial inquiries, improving overall experience.
- Ensure compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhance patient experience, ensuring welcoming environment from first point of contact.
- Register patients for labs, x-rays, treatment, sleep studies, etc.
- Directly admit patients coming from other facilities.
- Communicate with patients and their families with a positive attitude and compassion.
Waitress
Front Street Grill
03.2022 - Current
- Deliver exceptional customer service in fast-paced dining environment.
- Manage multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Collaborate with kitchen team to ensure accurate order fulfillment and special requests.
- Handle high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress Shift Lead
Annabelles Restaurant
04.2018 - 01.2022
- Trained new staff on menu items and service protocols to ensure consistent customer experience.
- Led pre shift meetings to communicate daily specials, promotions, and operational updates to staff.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Office Assistant
Piggly Wiggly Grocery Store
12.2014 - 05.2017
- Shut down the store at the end of the night, ensuring all cash register drawers were correct and accounted for.
- Cashed checks for individuals and businesses.
- Oversaw inventory management of office supplies, ensuring timely replenishment and cost control.
- Maintained customers accounts for boat grocery orders.
- Operated a cash register on daily basis.
- Trained new cashiers.
Education
Completion of Medical Assisting Program - Medical Assistant
Craven Community College
New Bern, NC06-2020
Skills
- Multitasking and organization
- Healthcare systems navigation
- EMR
- Team leadership
- Time Management
Timeline
Patient Access Representative
Carteret Health Care Emergency Department
12.2023 - Current
Waitress
Front Street Grill
03.2022 - Current
Waitress Shift Lead
Annabelles Restaurant
04.2018 - 01.2022
Office Assistant
Piggly Wiggly Grocery Store
12.2014 - 05.2017
Completion of Medical Assisting Program - Medical Assistant
Craven Community College