Meagan Kenney

Crowley

Summary

Results-driven Property Management and Customer Service Professional with over 10 years in resident support and portfolio management. Expertise in handling escalations, ensuring compliance, and fostering relationships with residents and vendors. Competent in CRM and property management systems, emphasizing accuracy and efficiency to enhance customer satisfaction.

Overview

years of professional experience

years of post-secondary education

Certification

Work History

Vendor Coordinator / Leasing Specialist

American Homes 4 Rent

02.2019 - 09.2025

Guided customers through the leasing process, providing clear communication, answering inquiries, and resolving concerns efficiently
Reviewed and processed applications with a high level of accuracy while maintaining a strong focus on customer satisfaction
Provided exceptional customer service to residents, applicants, and vendors in high-volume, fast-paced environment, enhancing overall satisfaction
Resolved escalated issues with professionalism, fostering positive outcomes that contributed to customer retention
Ensured compliance with company policies and procedures while prioritizing a seamless client experience
Utilized Yardi and CRM systems to accurately input, track, and maintain customer records
Monitored call center queues daily to respond promptly to customer inquiries, improving response times and client experience.
Resolved complex problems through effective troubleshooting methods.

HOA Coordinator / Resident Service Representative

First Service Residential

01.2013 - 12.2018

Acted as the primary point of contact for homeowners, promptly addressing inquiries, concerns, and service requests
Managed residential portfolio of 14,000 homes, conducting regular inspections to uphold community standards and maintain property values
Ensured compliance with community policies, regulations, and governing documents
Coordinated monthly board meetings, preparing agendas and documenting discussions to ensure effective governance
Assisted in planning and coordinating community events to enhance resident engagement
Maintained accurate and up-to-date records and documentation for residents, properties, and community activities

Education

High School -

Tesoro High School

Las Flores

01.2003 - 01.2007

Skills

Vendor Coordination
Yardi Property Management Software
Property Management
Client Onboarding
Client Retention
High-volume call handling
Data Entry & Accurate Call Logging
Call logging accuracy

Compliance
Quality Assurance
Fast-paced multitasking
Conflict resolution
Verbal communication
Appointment scheduling
Customer Relationship Management