Summary
Overview
Work History
Education
Skills
Golden Doe Award from Scouting America
Timeline
Generic

Meagan Koza

Sanbornville

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

29
29
years of professional experience

Work History

Project Manager/ Customer Support

HDS Technologies
09.2013 - Current
  • Coordinate with team members to ensure projects remain on schedule and are completed efficiently.
  • Schedule installation appointments and training sessions with customers.
  • Deliver in-person and remote training for new customers on Digital Dining POS systems.
  • Provide customer and technical support via phone, responding to inquiries and resolving issues promptly.
  • Install and program new Digital Dining POS systems at client locations.
  • Handle all credit card processor conversions and perform accurate data entry of related information.
  • Utilize Google Workspace and Zoho applications daily to manage tasks, schedules, and documentation.

Waitress/Bartender

Abercrombie and Finch
09.2006 - 12.2010
  • Delivered prompt, friendly, and professional service to guests in a fast-paced dining and bar environment.
  • Accurately took and served food and beverage orders, ensuring customer satisfaction and repeat business.
  • Mixed and served cocktails and beverages following standardized recipes and responsible alcohol guidelines.
  • Maintained a clean, organized bar and dining area, including restocking supplies and managing inventory.
  • Resolved guest concerns quickly and professionally to ensure a positive experience.
  • Handled cash, credit card transactions, and balanced POS system reports at end of shift with accuracy.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Shipping and Recieving

Metal Works Inc
10.1996 - 02.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned and adapted quickly to new technology and software applications.

Education

High school diploma -

Manchester Memorial High School
Manchester, NH
06.1996

Skills

  • Data entry
  • Communication skills
  • Customer service
  • English
  • Computer skills
  • Phone etiquette
  • Project scheduling
  • Team collaboration
  • Schedule management
  • Client relations

Golden Doe Award from Scouting America

Golden Doe Award -Scouting Daniel Webster Council, New Hampshire.

Celebrates outstanding adult women volunteers in Scouting who have made significant contributions to their unit and community through service, leadership, or mentorship. 


Timeline

Project Manager/ Customer Support

HDS Technologies
09.2013 - Current

Waitress/Bartender

Abercrombie and Finch
09.2006 - 12.2010

Shipping and Recieving

Metal Works Inc
10.1996 - 02.2005

High school diploma -

Manchester Memorial High School

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