Meagan Lazcano
Prevail Realty & Property Management
Rockford,IL
1
Language
17
years of professional experience
Committed job seeker with a history of exceeding company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Work History
Managing Real Estate Broker
2 Years- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Compared properties possessing similar features to determine competitive market prices.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Improved efficiency in transaction management by streamlining communication between all parties involved in a sale or purchase agreement process.
- Negotiated favorable terms for clients during property transactions, leading to increased client satisfaction and repeat business.
- Streamlined property management processes by implementing efficient systems and procedures, resulting in reduced operating costs.
- Coordinated property showings with potential buyers, highlighting features that aligned with their unique needs to facilitate a successful sale.
- Oversaw property maintenance operations, coordinating with vendors to enhance service quality.
- Conducted regular property inspections, identifying areas for improvement and enforcing compliance with regulations.
- Analyzed market trends to adjust rental pricing strategies, maximizing revenue potential across managed properties.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
Real Estate Broker
3 Years- Negotiated contracts ensuring favorable terms for clients and maximizing commission potential.
- Managed property listings utilizing MLS systems to enhance visibility and attract potential buyers.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Resolved complex issues during transactions, ensuring client satisfaction and maintaining integrity of the deal.
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Implemented process improvements, reducing operational bottlenecks and increasing productivity.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Assisted in recruiting, hiring and training of team members.
- Coordinated tenant communication to address concerns and enhance satisfaction.
- Managed lease documentation and renewals, ensuring compliance with regulations.
- Assisted in financial reporting, tracking budgets, and managing property expenses.
- Oversaw maintenance requests and vendor relationships to ensure timely service delivery.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Regional Manager
6 Years 6 Months- Addressed human resource concerns and established consistent, efficient resolution plans.
- Developed and implemented clear policies and procedures across multi-state operations to ensure compliance and consistency.
- Managed staff to optimize brand expansion initiative productivity.
- Analyzed regional market trends to discover new opportunities for growth.
- Developed and implemented clear policies and procedures across multi-state area.
- Improved individual location efficiency through effective leadership restructuring.
- Mentored and guided general managers on proper processes and methodologies.
- Managed staff to enhance productivity in brand expansion initiatives.
- Managed diverse administrative, financial and documentation requirements.
- Aligned procedures and protocols with changing business demands.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Hired talented, trainable team members and drove new business strategies to grow revenues.
Guest Service Representative
5 Years 3 Months- Greeted and assisted guests with a variety of inquiries, promoting service standards.
- Greeted and assisted guests with a variety of inquiries, promoting service standards.
- Promoted a high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Welcomed a large volume of guests and improved overall customer service.
- Welcomed a large volume of guests and improved overall customer service.
- Processed payments and issued receipts, ensuring accurate billing for all transactions.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Greeted walk-in and phone guests to assess their interests and needs.
- Managed customer complaints and resolved issues, achieving complete guest satisfaction.
Education
High School Diploma
Skills
Real Estate Purchase Contracts
Property Listing Management
Property inspections
Rent collection
Administrative Support
Organizational skills
Time management
Customer Service
Property assessments
Data protection
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Top 21 Relentless Agents in first month.
Languages
Spanish
Native/ Bilingual
Timeline
Managing Real Estate Broker
Prevail Realty & Property Management
08.2024 - CurrentRead More
Real Estate Broker
Door to Door Properties
08.2021 - 08.2024Read More
Regional Manager
Cottonwood Financial
09.2014 - 03.2021Read More
Guest Service Representative
Gordmans
10.2009 - 01.2015Read More
Roosevelt High School
High School Diploma
Read More