Motivated Parole Agent possessing excellent organizational and analytical abilities. Strong knowledge of parole policies and procedures. Skillful in maintaining accurate offender records, assisting parolees with securing employment and supporting integration back into society. Manages offender crises and conducts motivational interviews. Commended for managing large caseload of parolees simultaneously.
Overview
6
6
years of professional experience
1
1
Language
Work History
Probation and Parole Agent
The State of Wisconsin Department of Corrections
06.2023 - Current
Rehabilitate parolees with substance abuse and/or mental health issues via various treatment courts on a weekly basis
Obtain and upload 25 classified or unclassified documents into the Department of Corrections Electronic Case File (ECF) on a daily basis
Communicate parole rules and expectations to parolees during appointments
Counseled over 100 offenders on problem-solving and crisis resolution to develop strategies for goal attainment.
Provided timely information to victims regarding offender release dates and any pertinent changes in case status while offering referrals for support services when needed.
Conducted risk assessments and made informed decisions on appropriate supervision levels for each individual case, balancing accountability with the potential for successful reintegration.
Digital Shopper
Walmart
09.2020 - 06.2022
Displayed a 96% accurate first-time pick rate throughout the workweek
Led demonstrations for correct techniques for picking, staging, and dispensing for new associates on a weekly basis
Communicate with 100 customers and delivery drivers about the efficiency and accuracy of orders and ask how improvements can be made during an 8-hour shift
Reviewed the delivery dispatch system twice per day to ensure accurate deliveries
Cashier
Walmart
12.2019 - 09.2020
Accomplished efficient bagging of 50 customers' groceries during an 8-hour shift
Demonstrated how to open and close registers daily to other associates
Displayed money-handling skills to five new associates on a monthly basis
Peer Mentor
University of Wisconsin
08.2019 - 12.2019
Welcomed 30 incoming UW-Oshkosh Freshmen by conducting weekly meetings during the 2019 fall semester
Guided and informed students about various college topics such as finals week, mid-terms, activities, and events occurring on campus during half-hour presentations
Encouraged students to reach out whenever students were confused about a topic, or if students were struggling to adjust to college
Education
Bachelor of Arts - Criminal Justice, Psychology
University of Wisconsin Oshkosh
Oshkosh, WI
05.2023
Skills
Provided and demonstrated satisfactory customer service for over four years
Maintained computer proficiency (Microsoft Office Suite (Word, Excel, PowerPoint) construction of computers, diagnostic skills, understanding of windows OS system)
Achieved proficiency in Wisconsin's Department of Corrections ECF (Electronic Case Filing)