Meagan Maier
Iowa City,IA
Summary
Driven Quality Analyst with a proven track record at R1, enhancing product quality and compliance through meticulous audit processes and effective training implementation. Skilled in fostering teamwork and positive attitudes, I streamlined QA processes for increased efficiency. Adaptability and leadership significantly boosted team morale and operational cohesion. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Quality Analyst
R1
05.2017 - Current
- Created and achieved product quality objectives and met product specifications.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Mentored and coached team members on QA topics and strategies.
- Wrote and maintained detailed internal documentation on developed systems.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
- Trained new employees on company-specific systems, tools, and processes for efficient integration into the team.
- Maintained up-to-date knowledge of payer policies, regulations, and guidelines, ensuring compliance throughout the revenue cycle process.
- Boosted team morale and cohesion through effective leadership and communication strategies.
- Cultivated leadership skills by taking on additional responsibilities during group assignments.
- Administered 200-430 internal monthly quality audits and assessed results to inform corrective action measures
Front Desk Receptionist
OBGYN Associates
09.2016 - 04.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Developed strong working relationships with team members, fostering positive work environment.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Verified medical insurance benefits with insurance companies
Receptionist
Croco Orthodontics
08.2015 - 09.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Completed New Patient referrals
- Edit and sent doctor letters on treatment updates/entering care calls
- Confirmed dental insurance benefits
- Assisted in marketing, placed office supply orders, ordered holiday gifts for vendors
Leasing Agent
Southgate Companies
03.2014 - 08.2015
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Kept meticulous records of correspondence between management and tenants.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Sales Manager
Legends Western Wear
07.2006 - 03.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Received training and exposure to retail
- Reconciled monthly bank statements, enter and payed bills
- Engaged in purchasing merchandise for upcoming seasons, creating purchase orders, entering and receiving new inventory
- Maintain awareness of market trends
- Created radio and post-card mailer advertisement
- Trained and lead eight employees, created work schedules
Education
Associate of Arts - Marketing
Kirkwood Community College
Cedar Rapids, IA05.2013
Skills
- Quality Improvement
- Report creation
- Training implementation
- Audit processes
- Procedural updates
- Teamwork and Collaboration
- Multitasking Abilities
- Adaptability and Flexibility
- Teamwork and Positive Attitude
- Time management abilities
- Reliability
- Effective Communication
References
Jessica Schnoebelen- University of Iowa 319-930-1610
Emily Riggan-University of Iowa Medical Biller 319-936-9145
Chris Lowe- Molina Medical Biller 319-640-8693
Erica Gladson- Cedar Rapids Community School Teacher 319-325-7335
Eric Horner- R1 RCM Manager 319-330-3609
Timeline
Quality Analyst
R1
05.2017 - Current
Front Desk Receptionist
OBGYN Associates
09.2016 - 04.2017
Receptionist
Croco Orthodontics
08.2015 - 09.2016
Leasing Agent
Southgate Companies
03.2014 - 08.2015
Sales Manager
Legends Western Wear
07.2006 - 03.2014
Associate of Arts - Marketing
Kirkwood Community College
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