Mary Lou Larsen
Racine
Summary
Excelled in streamlining registration processes and enhancing patient satisfaction through meticulous documentation accuracy and effective problem-solving. Skilled in EPIC and maintaining patient confidentiality, consistently upholding healthcare ethics. Demonstrated ability to train staff and manage high-volume emergencies, significantly improving operational efficiency.
Overview
6
6
years of professional experience
Work History
ED Registration - Team Lead
R1
03.2019 - Current
- Promote a positive work enviorment
- Arrive patients in the Emergency Room
- Accurately process registrations and documentation
- Verify insurances
- Train new employees, ensure they have access to all necessary provider portals
- Work together with clinical staff to ensure accuracy especially during high patient volume in the emergency room
- Maintain a strong understanding of the insurance verification process
- work with financial counselors to help secure temporary insurance for patients in need
- Work with staff to streamline the registration process due to all the changes that we see
- Maintained patient confidentiality, adhering to HIPAA regulations while handling sensitive personal and financial information.
- Maintain patient satisfaction by addressing concerns, answering questions, helping not only patients but also coworkers
- help to create and maintain the daily schedule
Education
High School Diploma -
St. Catherine's HIgh School
Racine06-1969
Skills
- Patient confidentiality
- Documentation accuracy
- Working knowledge of EPIC, Phreesia, Excel
- Healthcare ethics
- Problem-solving abilities
- Multitasking
- Detail Oriented
- Patient Registration
- Clerical skills
Timeline
ED Registration - Team Lead
R1
03.2019 - Current
High School Diploma -
St. Catherine's HIgh School
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