Meagan McKay
Columbus,GA
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
5
5
years of professional experience
Work History
Assistant Team Manager
Alorica
10.2020 - Current
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provide technical support for major appliances / televisions / computers.
CSR, Sales
Concentrix
03.2019 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
JCPenney
10.2018 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Northside High School
Columbus, GA05.2013
Skills
- Corrective Actions
- Strategic Vision
- Team Management Understanding
- Customer Experience
- Microsoft Word
- Issue Resolution
- Technical Support
Timeline
Assistant Team Manager
Alorica
10.2020 - Current
CSR, Sales
Concentrix
03.2019 - 11.2020
Sales Associate
JCPenney
10.2018 - 03.2019
Northside High School
Similar Profiles
Adriana PeoplesAdriana Peoples
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Sujith Simha SeshaSujith Simha Sesha
DBOR at AloricaDBOR at Alorica
Seane LindoSeane Lindo
Sale Representative at AloricaSale Representative at Alorica
Ana MezaAna Meza
Customer Care Specialist at AloricaCustomer Care Specialist at Alorica
Kimberlee PetersonKimberlee Peterson
Leasing Consultant at RangeWaterLeasing Consultant at RangeWater